Service Coordinator

Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT). 

Program/Department Description

The Housing department provides permanent and affordable supportive housing for individuals living with mental health concerns and low-income community residents and families, as well as licensed transitional residential programs for individuals moving from institutions into the community.  Services are geared towards assisting people in maintaining their housing and moving forward with their lives in stable community-based environments.

Position Overview

The Service Coordinator provides engagement and comprehensive support services to program participants who are living in Community Access’ supported housing programs. The Service Coordinator supports program participants using a person-centered model that supports individuals in maintaining their housing and developing and reaching goals that could include but are not limited to furthering their recovery, accessing community-based treatment and support services, connecting to community, family and social support networks, and exploring educational or vocational opportunities. Service Coordinators are responsible for providing individual support as well as community building group activities.  

Key Performance Indicators

All key performance indicators below are expected to be met fully. 

• Facilitate a minimum of four groups per month, either four different groups or two different recurring groups.  
• Ensure that all services, follow- up and documentation are completed on time including: 

1. All assessments and service plans for the program are completed on time. 
2. Complete at least two service plan linked notes for all tenants on assigned caseload (8 in licensed housing), entered within 48 hours of the meetings. 

• Ensure monthly in-apartment visits for all tenants on assigned caseload (weekly in the Community Residences).  
• Consistently document 40 hours of direct service work each mo

Job Qualifications 

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.  
• Minimum of a high school diploma or equivalent (GED) required; bachelor’s degree in related field preferred – work experience within field may be substituted for degree. 
• Ability to prioritize and meet deadlines. 
• Excellent oral and written communication skills. 
• Be creative and flexible. 
• Ability to utilize various computer programs, including Microsoft Word and Excel. 
• Show initiative and be responsible for follow through. 
• Ability to maintain confidential information, as related to position. 
• Ability to work independently and as part of a team. 
• Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving. 
• Must be fingerprinted and cleared through a background clearance process. 
• Bilingual Spanish-speaking, preferred. Ability to speak other relevant languages, dependent on specific needs of program participants.  

Bilingual candidates are encouraged to apply. Interested candidates should apply on www.communityaccess.org/jobs.

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly encouraged to apply.

We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using 

mental health services. www.communityaccess.org