Temporary Remote Customer Service Representative

Temporary Customer Service Representative

Remote Position

Company Overview:

First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims-from the very first report of a loss (FNOL – First Notice of Loss) to any other incident that needs attention (FNOI – First Notice of Incident)-and provide 24/7 support, overflow handling, and dedicated CAT response teams.

Our reputation is built on operational excellence, responsiveness, and an unwavering commitment to our clients.

About the Role:

The Temporary Customer Service Representative is responsible for providing excellent customer service by gathering and recording first notice of loss (FNOL) information. You will handle basic inquiries, offer empathetic support, and ensure that all information is accurately documented in the applicable system. This is a temporary position with a 30-day contract. During this period, your performance and reliability will be evaluated. As you approach the end of the contract, if you meet or exceed performance and attendance expectations, you may be considered for a permanent position with First Call.

Key Responsibilities:

• Deliver positive customer service by providing prompt, accurate, and courteous support.
• Demonstrate empathy and professionalism while guiding customers through the claims process.
• Accurately collect, document, and update claim details provided by customers.
• Follow client-specific handling instructions to identify and resolve customer issues.
• Utilize call scripting to ensure consistency, efficiency, and compliance during customer interactions.
• Maintain a consistent attendance record in accordance with the Attendance Policy.
• Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.

Schedule Options: (ALL REFLECT IN CENTRAL TIME)

• Full Time Business Hours 
  • Monday - Friday 8a-4:30p
  • Monday - Friday 9a-5:30p
  • Monday - Friday 10a-6:30p
  • Monday - Friday 11a-7:30p
• Part Time Options Available 
  • Monday - Friday 8a-12:30p
  • Monday - Friday 12p-4:30p
  • Monday - Friday 9a-1:30p 
  • Monday - Friday 1p-5:30p
  • Monday - Friday 10a-2:30p
  • Monday - Friday 2p-6:30p
  • Monday - Friday 4p-8p 
• Weekend Hours are available upon request 
• Schedules are customized upon hiring 

Network Requirements: 

• Own a Windows 11 computer (Chromebooks, macOS, Linux not supported) with 8GB+ RAM
• Private, secure internet connection (Ethernet recommended; no public Wi-Fi, VPNs, or cellular-based internet connections)
• Cell phone (headset recommended)

Desired Characteristics: 

• Highly motivated, energetic, and customer-focused
• Positive, confident, and adaptable to fast-paced situations

Qualifications: 

• 18 years or older
• High school diploma or GED
• Must have a personal cell phone
• Excellent communication skills (written and oral)
• Typing speed of 40+ WPM
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows OS
• Reliable, punctual, and able to self-manage
• Ability to multi-task and thrive under pressure
• Must be authorized to work in the U.S. without sponsorship.

Compensation:

Pay: $15/hour

Group Information Session: 

As part of the application process, you will be asked to select a date and time to attend a Group Information Session. This session is the first step in our hiring process and serves as the initial phase of the interview process for all positions at First Call. Qualified applicants will receive a link to join the session at the date and time selected on their application. During the session, we will provide an overview of our company, discuss the day-to-day responsibilities of the role, and share additional details about the opportunity. The Group Information Session also gives candidates the opportunity to ask questions and allows our team to learn more about their skills, strengths, and qualifications for the position.

#LI-Remote