Temporary Provider Support Coordinator (Bilingual English/Spanish)

Job Title: Temporary Provider Support Coordinator (Bilingual English/Spanish)

Department: Compliance and Program Supports 

Reports To:  Program Manager 

FLSA Status: This is a Temporary, 37.50/hours per week, Non-Exempt Position 

Level:   5 

Compensation: $30/hr

Assignment Date: 1-3 months with possible extension

 
POSITION SUMMARY:  

The Temporary Provider Support Coordinator possesses the skills and abilities to multi-task with ease, work independently and proactively in a structured and highly regulated environment. The Temporary Provider Support Coordinator will contribute to the achievement of the highest degree of integrity of the department’s work and ensure the best possible service to clients and childcare providers. Under the supervision of the Program Manager, the Temporary Provider Support Coordinator is responsible for organizing timely and accurate provider orientations, maintaining centralized provider files, entering and ensuring accurate provider data in our database and following up with clients and subsidy staff to resolve questions and ensure contract compliance. 

AREAS OF RESPONSIBILITIES: 

• Conducts group trainings, orientations and intake interviews to assist childcare providers with filling out required paperwork and understanding childcare subsidy requirements. 

• Creates, adapts and updates materials, handouts and curricula for provider orientations. 

• Maintains files of required provider information (provider licenses, rate documentation, brochures, tax information, and intake paperwork) for audit and informational purposes. 

• Provides ongoing support, follow up, communication and resources to subsidy childcare providers. 

• Stays current on current legislation and Title 5 regulations related to childcare. 

• Tracks, records and updates all provider orientation, Trust line and direct deposit information. 

• Reviews, verifies and updates all provider rate documentation and inputs information into database.  

• Communicates, in a timely and efficient manner, with Family Service Staff regarding rate changes, and responds to questions from FSS/PT regarding rates and setting up contracts  

• Troubleshoots errors and works with staff to ensure accuracy of program data. 

• Answers related calls, disseminates messages, assists with copying, faxing, and the setting-up and general management of meetings, orientations, and other special functions and activities. 

• Assists with daily operations of the Compliance and Program Supports Department.  

• Presents at childcare provider meetings and related conferences to answer questions and provide information about CCSF programs. 

• Attends meetings related to Compliance and Program Supports Department service delivery and staff development. 

• Collaborates on other Compliance and Program Supports Department functions and with agency staff on special projects and events by putting the community, the agency, the department ahead of individual interests. 

• Demonstrates and holds individual and collective work to the highest level of integrity. 

• Other related duties as assigned. 

QUALIFICATIONS: 

• Two years’ experience in a non-profit organization. 

• Highly developed written and verbal communication skills. 

• Knowledge of subsidy programs and/or child development programs a plus. 

• Excellent administrative/organizational skills; ability to prioritize and multi-task to meet multiple deadlines. 

• Ability to work with a diverse group of individuals and childcare providers. 

• Proficiency and experience working with database entry and Microsoft Office Suite applications. 

• Proven problem-solving skills and attention to detail a must. 

• Ability to work independently in a structured environment.  

• Flexibility to work an occasional evening and weekend. 

• Knowledge of procedures and programs administered by the Family Services Department. 

• A background clearance is required. 
• Bilingual in English/Spanish Required *

Physical Requirements: 

• Must be able to remain stationary for extended periods of time. 

• Must be able to move throughout the office, access files, meet with clients, and climb four flights of stairs if needed. 

• Requires the mental acuity to perform the essential functions as outlined in an accurate and timely fashion. 

BACKGROUND CHECK
All offers of employment are contingent upon successfully completing this process.

This role is 100% Onsite.

Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.

Equal Opportunity & Equity Statement 

Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.