Temp. Urgent Care Front Desk/MA

About Washington Health Medical Group (WHMG)

Serving the communities of Fremont, Union City, and Newark, Washington Health Medical Group (WHMG) is a multi-specialty medical group that is a part of Washington Hospital Healthcare System in Fremont, California. In support of WHMG’s mission to serve the community with the highest quality health care, WHMG's commitment to the patient first ethic and ensuring an excellent patient experience are strategic priorities. This is rooted in effective partnerships with patients that yield better outcomes and effective and efficient care in a manner that demonstrates compassion and respect for the patients in our care.

For more information, visit our website at https://www.mywtmf.com/ 

Roles and Responsibilities

Greets and receives patients in person and by telephone. Schedules appointments in an efficient and timely manner. Facilitates communication by routing phone calls to the appropriate clinic and/or person. Instructs patients on filling out their appropriate paper for registration. Checks patients in and out, schedules follow-up appointments, and prepares lab and x-ray slips if and when needed. Strictly follows all practice policies and procedures, including all HIPAA related policies and procedures.

Essential Functions:

1. Collects and manages patient clinical information.
2. Rooms patients and documents chief complaint, vital signs, and updates the patient’s health record in Epic.
3. Relays physician’s instructions as directed. 
4. In Epic, processes prescription refills, form completion, patient messages, etc.
5. Processes labs that have been collected in office.
6. Administers injections as ordered by physicians.
7. Prepares labels and sends urine, biopsy, and culture specimens to appropriate laboratories.
8. Assists physicians with clinical procedures.
9. Obtains physician’s authorization for diagnostic tests and referrals, procedures, and medication, etc.
10. Reschedules patient appointments as necessary.
11. Assists in Medical Records with scanning and filing.
12. Completes work queues as assigned.
13. Assists with Quality Assurance practices including monthly check of Log Binder to assure complete and accurate recordings of:
    1. Refrigerator temperature
    2. Freezer temperature
    3. Crash cart checklist
    4. Auto Clave
    5. Quality control on machines including licensing renewal and maintenance
14. Complies with established organizational policies and procedures of WTMF.
15. Checks in and greets patients.
16. Reviews and updates demographic information.
17. Instructs new patients on the proper completion of their new patient paperwork.
18. Insurance verification, including scanning copies of insurance cards.   
19. Continually monitors the schedule for accurateness, communicates any changes to patients.
20. Collects co-pays and balances on accounts. Collects money due for Private Pay patients.
21. Schedules and confirms all clinic appointments 1 day in advance.
22. Maintains clean waiting room and working areas.
23. Answers telephone, schedules appointments, screens calls, provides information or routes calls to the appropriate person.
24. Prepares mailing of forms for new patients to be complete, or directs patient to the website to download the forms.
25. Reviews charts before clinic to be sure all reports are current, present and filed correctly.
26. Performs opening and closing procedures.
27. Checks for current referrals and/or authorizations for all HMO patients. Obtains new referrals from primary care physician as necessary per office site.
28. Photocopies and faxes various documents as necessary.
29. Assists patients, doctor and other staff as needed.
30. Other duties as assigned.

Job Type: Temporary

Salary: $29.00-$36.00 per hour

Schedule:

• Wednesday-Saturday (10 hour shift)

Work Location: One location