Teleradiology Applications Support Specialist

Teleradiology Applications Support Specialist

Employment Type: Full-Time
Location: Remote

Position Overview

Reliance Management Services is seeking a dedicated and technically skilled Teleradiology Applications Support Specialist to provide critical support for external clinical applications, systems, and workflows. This role supports Radiologists and hospital staff across the United States, often in urgent patient care situations.

This is a full-time, remote position requiring a reliable, high-speed internet connection. All required hardware equipment will be provided.

Key Responsibilities

• Provide 24/7/365 technical support for multiple hospital and outpatient facilities

• Support Radiologists and hospital/ER staff with clinical systems and applications

• Troubleshoot issues related to PACS, RIS, dictation systems, and related workflows

• Escalate complex technical issues to the IT support team as appropriate

• Maintain strong working relationships with Radiologists and hospital staff

• Support facilities including Advent, HCA, Seven Rivers, Flagler Health, Halifax, and other outpatient locations

• Assist with project work related to hospital and teleradiology workflows

• Deliver high levels of customer service in time-sensitive, patient-care environments

Schedule

This position follows a rotating night swing schedule. Candidates must be available to work Monday through Sunday, including overnight hours, as scheduled.

Qualifications

Required:

• Knowledge of medical terminology

• Prior experience in a hospital or radiology setting (e.g., Radiologic Technologist, Medical Assistant, or similar clinical role)

Preferred:

• Experience with PACS, RIS, dictation systems, and radiology workflows

• IT or computer-related certifications (helpful but not required)

Skills & Abilities

• Strong computer and application troubleshooting skills

• Ability to manage multiple priorities in a fast-paced environment

• Excellent communication, customer service, and interpersonal skills

• Strong time management and organizational abilities

• Ability to work independently with minimal supervision

Work Requirements

• Reliable, high-speed internet connection

• Ability to work remotely

• Willingness to work a rotating night swing schedule, including weekends

• Willingness to travel intermittently for project-related work

Additional Information

• Equal Opportunity Employer: Reliance Management Services complies with all federal, state, and local anti-discrimination laws

• Drug-Free and Tobacco-Free Workplace

• E-Verify Participant: Employment eligibility verification is required