Telephone Operator - Telecommunications - Per Diem
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NYU Langone Health
Patchogue, NY, US
Summary
The telephone operator is responsible for processing incoming and outgoing calls, transferring them to the appropriate departments, and managing public address and paging systems. They also maintain daily logs, update on-call schedules, and activate emergency notification systems as required.
Job Description
NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices.
For more information, go to NYU Langone Hospital—Suffolk, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Telephone Operator - Telecommunications - Per Diem - Tele Communications - Varied Days & Shifts (Days/Evenings/Nights).
In this role, the successful candidate With some supervision, this position is responsible for processing incoming and outgoing calls as they are received. Operates telephones, public address and paging systems, and maintains records and daily logbooks.
Job Responsibilities:
Answer and process incoming/outgoing calls as they are received.
Transfers call to the correct person / department.
Provides approved patient information.
Complies with policies when paging overhead.
Places calls for in-house and long-range pagers.
Notify departmental on-call staff as requested.
Ensures that Administrative/Department Head staff is notified immediately.
Activates the Emergency Notification System.
Maintains operators computer console
Utilizes departments on-call schedules using computer console.
Maintain physicians house status.
Participates in all departmental staff meetings.
Makes recommendations regarding departmental policies and procedures.
Assists with orientation and training of new hires.
Encourages teamwork and a collaborative work environment.
Communicates with staff at the change of each shift.
Assists callers professionally, utilizing effective volume, tone, inflection and voice etiquette.
Maintains a positive attitude towards callers, the and all staff members.
Conveys ideas and information clearly and correctly.
Maintains good working relationships with all staff members.
Responds to changes in the workplace and is able to adjust work habits accordingly.
Demonstrates Core Values at all times.
Minimum Qualifications:
To qualify you must have a High school diploma or equivalency
Ability to read and write, understand and follow written and verbal instructions
Effective communication skills ability to transmit information orally in the form of simple sentences
Professional telephone etiquette, pleasing tone, volume, inflection
Professional interpersonal skills
Ability to concentrate and pay close attention to detail for up to 80% of work time when answering, transferring and relaying calls and delivering messages
NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.
NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.84 - $23.84 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
View the Pay Transparency Notice for further details.
NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient, Inc., has ranked NYU Langone No. 1 out of 118 comprehensive academic medical centers across the nation for four years in a row, and U.S. News & World Report recently ranked four of its clinical specialties No. 1 in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across seven inpatient locations, its Perlmutter Cancer Center, and more than 320 outpatient locations in the New York area and Florida. The system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise. For more information, go to nyulangone.org and interact with us on LinkedIn, Glassdoor, and Indeed.
More:
NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history since 1841. With more than 75 divisions of specialty care including comprehensive inpatient and outpatient programs for every stage of life, a multifaceted Research and Academic Center and the NYU Grossman Long Island School of Medicine focused on primary care, NYU Langone Hospital-Long Island joined NYU Langone Health as of August 1, 2019. At NYU Langone Hospitals, NYU Grossman School of Medicine, NYU Grossman Long Island School of Medicine and NYU Langone Health (collectively referred to as "NYU Langone"), we work collectively to achieve our mission: To care. To teach. To discover. We celebrate the inclusive excellence of the people that make us a world-class institution in patient care, education and science ("tripartite missions"). We strive to be a place where our exceptionally talented faculty, staff and students can thrive.
Company size
10,001+ employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
New York, NY
NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient, Inc., has ranked NYU Langone No. 1 out of 118 comprehensive academic medical centers across the nation for four years in a row, and U.S. News & World Report recently ranked four of its clinical specialties No. 1 in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across seven inpatient locations, its Perlmutter Cancer Center, and more than 320 outpatient locations in the New York area and Florida. The system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise. For more information, go to nyulangone.org and interact with us on LinkedIn, Glassdoor, and Indeed.
More:
NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history since 1841. With more than 75 divisions of specialty care including comprehensive inpatient and outpatient programs for every stage of life, a multifaceted Research and Academic Center and the NYU Grossman Long Island School of Medicine focused on primary care, NYU Langone Hospital-Long Island joined NYU Langone Health as of August 1, 2019. At NYU Langone Hospitals, NYU Grossman School of Medicine, NYU Grossman Long Island School of Medicine and NYU Langone Health (collectively referred to as "NYU Langone"), we work collectively to achieve our mission: To care. To teach. To discover. We celebrate the inclusive excellence of the people that make us a world-class institution in patient care, education and science ("tripartite missions"). We strive to be a place where our exceptionally talented faculty, staff and students can thrive.
Company size
10,001+ employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
New York, NY
