Telephone Operator / PBX Com / PRN / Night / Weekend

Responsibilities

Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work.

 A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.

Visit us online at: https://www.nwths.com/careers

Position: Telephone Operator

Job Duties/Responsibilities: The Telephone Operator is responsible for providing courteous, efficient communication between the public, our patients and their families, the Staff and Physicians. The position serves as support to all areas under Business Office Systems with various duties as outlined in the job specific duties. This position supports an organizational culture for service excellence and practices the service excellence standards to all customer groups.

Demonstrates ability to effectively assess and implement job responsibilities according to departmental
policies and procedures.

Benefit Highlights:

• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Qualifications

Requirements:

High School Diploma or equivalent; 2-5 years job related experience recommended.

Some college education in related field desirable. Flexibility, selfmotivation and high tolerance for stressful situations preferred.

Physical and Sensory Requirements:

1. Ability to read and write in English.
2. Ability to communicate with patients, families, staff, physicians, support agencies, vendors, and others.
3. Ability to remain calm under stress.
4. Ability to respond to pages, telephones, and other auditory stimulation.
5. Ability to evaluate and interpret information and make independent decisions.
6. Bending, lifting (10-20 lbs.), grasping, fine hand / eye coordination, pushing and pulling,
prolonged standing or sitting.
7. Ability to understand and interpret financial data.
8. Ability to tolerate low noise levels for long periods.
9. Ability to function when exposed to hazardous chemicals and / or bio chemicals.
10. Ability to discriminate color.

Disclaimer

Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement  

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. 

Avoid and Report Recruitment Scams  

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. 

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. 

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.