Telecom Engineer
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VIMO INC
Mountain View, CA, US
Summary
The Telecom Engineer will configure, develop, and maintain NICE CXone contact center solutions, including IVR and call routing design. They will also provide technical support, monitor system performance, and collaborate with cross-functional teams to implement new features.
Job Description
Job Details: Job Location: Remote - Mountain View, CA, Salary Range: $130000.00 - $150000.00Salary/year, About Vimo:
Vimo is a national leader in state-based health insurance exchanges and safety-net transformations. We partner with state agencies across the country to expand access to affordable health coverage and modernize the delivery of essential human services, including Medicaid, SNAP, TANF, child care, child support, child welfare, and unemployment insurance. Our enterprise-grade SaaS platforms power mission-critical systems that serve millions of people every day. By combining cutting-edge technology with process optimization, we help states deliver vital public benefits efficiently, securely, and at scale.
At Vimo, we create practical, real-world solutions that make a measurable difference in people’s lives. If you’re driven by meaningful, high-impact work at the intersection of technology and public service, Vimo may be the place for you.
Information and Data Security Protection:
This role may involve access to sensitive or regulated information. The candidate is expected to handle all data in accordance with company security, privacy, and data protection policies.
Compliance with access control, data classification, and applicable legal and regulatory requirements is required.
Our Values:
We believe that working hard, when it is imbued with purpose, can and should be fun.
You’ll find we are a “can do” place where people work together and roll up their sleeves to get the job done.
Everyone has a voice; everyone’s ideas count, and everyone is respected.
We have built a company, as well as a community of friends and colleagues, with respect for each other.
What You'll Do:
Work cross functionally with the contact center team to configure, develop, maintain, and troubleshoot multiple Business Units (BUs) in NICE CXone
Design and implement IVR, call routing across all communication channels based on business requirements
Manage multiple NICE BUs and provide periodic updates to customers and contact center management. Fine tune configurations per business needs
Ensure the smooth operation of telephony services and integrations with other systems
Provide technical support and troubleshooting assistance as needed to the contact center and other technical teams
Collaborate with cross-functional teams to design and implement new features
Troubleshoot and resolve issues related to the contact center services
Monitor system performance and ensure high availability and reliability
Qualifications: What We're Looking For:
Bachelor’s in Information Technology / Computer Science or a related field or equivalent experience
At least 4 years’ experience in working with NICE InContact / NICE CXone including ACD, IVR, Auto Dialer, Omnichannel, WFM, Interaction Analytics
Experience in scripting with NICE CXOne Studio
Experience with some other scripting language such as Perl, Python, bash, etc.
Experience in integrating CXone with other systems
Solid understanding of configuring an end-to-end contact center solution
Knowledge of some other Contact Center as Service (CCaS) solution such as Amazon Connect will be a strong asset
We are a company on a mission to do good through technology.
Vimo dba GetInsured was founded with the passion to help as many Americans enroll in affordable health insurance as possible, with the same ease as buying a plane ticket or booking a hotel room online. After the passage of the Affordable Care Act, we pivoted our mission to help states build such easy-to-use marketplaces through a SaaS platform.
Today, our focus is largely the same — leverage cloud-based SaaS solutions to modernize and streamline public sector health and human services operations, enabling more Americans to gain easy and timely access to affordable healthcare and safety net programs.
As the Vimo family grows, so does our capacity to help Americans get the coverage they need. We look forward to the work ahead and all the good that can be done through our cutting-edge technology. We are truly living up to our mission: to make finding and enrolling in affordable health coverage easy for all Americans.
Founded
2005
Company size
201-500 employees
Industry
Technology, Information and Internet
Org type
Privately Held
Headquarters
Mountain View, CA
We are a company on a mission to do good through technology.
Vimo dba GetInsured was founded with the passion to help as many Americans enroll in affordable health insurance as possible, with the same ease as buying a plane ticket or booking a hotel room online. After the passage of the Affordable Care Act, we pivoted our mission to help states build such easy-to-use marketplaces through a SaaS platform.
Today, our focus is largely the same — leverage cloud-based SaaS solutions to modernize and streamline public sector health and human services operations, enabling more Americans to gain easy and timely access to affordable healthcare and safety net programs.
As the Vimo family grows, so does our capacity to help Americans get the coverage they need. We look forward to the work ahead and all the good that can be done through our cutting-edge technology. We are truly living up to our mission: to make finding and enrolling in affordable health coverage easy for all Americans.
Founded
2005
Company size
201-500 employees
Industry
Technology, Information and Internet
Org type
Privately Held
Headquarters
Mountain View, CA
