Arcade Technician

Description

FAMILY ENTERTAINMENT GROUP

Location: Golden Nugget Lake Tahoe

About Us 

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. 

Position Summary 

The Arcade Technician is responsible for maintaining the technical, operational, and guest-ready condition of FEG arcade locations. This role supports the Golden Nugget with a regular weekly schedule, ensuring games and related equipment are working, clean, stocked, safe, and ready for guests. The Arcade Technician serves as a daily FEG ambassador to our partner location and General Managers, combining technical skill, partner service, and independent ownership of this remote location.  

Key Responsibilities 

Route Service & Location Readiness

• Travel to assigned partner location on a weekly schedule
• Inspect, test, clean, stock, and maintain games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment
• Complete routine safety checks, preventive maintenance, repairs, and location readiness reviews
• Escalate complex repairs, parts needs, safety concerns, or partner issues to the Territory Operations Lead
• Be available to respond remotely to on call service issues

Game Repair, Maintenance, Restocking Drops

• Diagnose and repair common mechanical, electrical, hardware, software, payment system, and redemption equipment issues
• Replace parts, adjust settings, test game play, and confirm equipment is operating properly before leaving the location
• Restock merchandise, prizes, supplies, cards, tickets, and other operating items
• Support game moves, installations, swaps, refurbishments, conversions, and special projects as assigned
• Complete weekly throw reports and merchandise inventory
• Complete weekly Teller Cash Drops

Partner Service & Documentation

• Build positive working relationships with partner General Managers and location teams
• Communicate professionally regarding service visits, repairs completed, follow-up items, and equipment issues
• Complete service logs, checklists, inventory updates, work orders, and repair notes accurately and on time
• Report recurring issues, partner feedback, safety risks, and improvement opportunities

Equipment Testing, Preventive Maintenance & Vehicle Standards

• Conduct a weekly "Test Drive" of all assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance.
• Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience.
• Maintain accurate preventive maintenance, inspection, and repair records.
• Maintain a clean, organized, and professional company vehicle at all times, including routine monthly vehicle cleanouts.
• Ensure all company and personal assets, including tools, parts, equipment, electronics, and valuables, are properly secured and not left visible or unsecured at the end of each workday.
• Maintain appropriate inventory levels of parts and supplies within the vehicle to support operational needs.

Requirements

Ideal Candidate Profile

The ideal candidate has strong hands-on repair ability, a service mindset, and the discipline to work independently across multiple locations while representing FEG professionally with partners and guests. 

What Success Looks Like

• Assigned locations are clean, stocked, operational, and guest-ready
• Repairs, preventive maintenance, and route visits are completed reliably and on time
• Partner teams view the technician as responsive, professional, and helpful
• Vehicle, safety, documentation, inventory, and company standards are consistently followed

Apply now to join our growing team and help us create memorable experiences in our locations.

Family Entertainment Group is an equal opportunity employer.