TECHNICIAN
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Thompsons Auto Group
Placerville, CA, US
Summary
The Service Technician is responsible for accurately diagnosing and repairing mechanical and electrical issues in vehicles while performing routine maintenance. They must also collaborate with the team and communicate effectively with Service Advisors to ensure high-quality customer service.
Job Description
Job Details: Job Location: Thompsons Chrysler Dodge Jeep Ram - Placerville, CA, Salary Range: $33.80 - $52.00Hourly, Company: Thompsons Auto Group
Compensation: Up to $52 per hour flat rate (depending on location, experience, and certifications)
Summary:
Thompsons Auto Group is seeking an experienced and skilled Service Technician to join our team. As a Service Technician, you will play a critical role in delivering high-quality service and repairs, contributing to our reputation for excellence. We are committed to maintaining a culture that reflects our core values: Integrity, Servant’s Attitude, Accountability, Continuous Improvement, Teamwork, and Fun. Join us and be part of a team that values personal growth, customer satisfaction, and a positive work environment.
Key Responsibilities:
Diagnose and Repair: Accurately diagnose mechanical and electrical issues in a range of vehicles, performing repairs with precision and efficiency to meet Thompsons’ standards of quality and integrity.
Preventative Maintenance: Perform routine maintenance services such as oil changes, tire rotations, brake checks, and fluid top-offs, always with a focus on the safety and satisfaction of our customers.
Customer-Focused Service: Communicate openly and effectively with Service Advisors to provide accurate repair details and cost estimates, demonstrating a servant’s attitude and ensuring the customer’s needs are prioritized.
Team Collaboration: Work closely with other technicians and team members, supporting one another and embodying the teamwork value to achieve our common goal of exceptional customer service.
Continuous Learning: Stay current on manufacturer guidelines, technical service bulletins, and the latest diagnostic tools, reflecting our commitment to continuous improvement.
Safety and Compliance: Follow all safety protocols and adhere to federal, state, and local regulations to maintain a safe and compliant working environment.
What We Offer:
At Thompsons Auto Group, we believe in supporting our employees and providing a comprehensive benefits package designed to enhance both work and life satisfaction. Our benefits include:
401(k) Plan with company matching
Health Insurance: Comprehensive medical coverage
Vision and Dental Insurance
Life Insurance: Company-sponsored life insurance plans
Paid Time Off: Generous vacation and personal leave to recharge
Employee Discounts on vehicle purchases and services
Professional Development: Opportunities for continuous learning and certifications
A Positive, Team-Oriented Work Culture where your growth and contributions are valued
Qualifications:
Qualifications:
Experience: Previous experience as an automotive technician, preferably within a dealership environment.
Certifications: ASE Certification or manufacturer-specific certifications are highly desirable.
Skills: Proficiency in using diagnostic tools, performing mechanical repairs, and completing electronic and safety inspections.
Attention to Detail: Ability to work with precision, demonstrating integrity in all work to maintain high standards.
Problem-Solving: Strong troubleshooting skills with the capability to solve complex technical issues.
Professionalism: A commitment to maintaining a neat and professional appearance and representing Thompsons’ core values in every interaction.
Physical Requirements:
Environment: Work is primarily in a service bay environment.
Mobility: Frequent standing, walking, and lifting up to 50 lbs.
Hand Dexterity: Regular use of hands and arms for tasks involving tools and equipment.
Visual Requirements: Ability to read technical manuals, diagrams, and vehicle documents.
Thompsons Auto Group Culture and Core Values:
At Thompsons Auto Group, our team thrives in a culture that values Integrity, Servant’s Attitude, Accountability, Continuous Improvement, Teamwork, and Fun. Here’s what that means for you as a Service Technician:
Integrity: We do the right thing, ensuring every repair and customer interaction is honest and transparent.
Servant’s Attitude: We put customers first, serving them with humility and respect.
Accountability: We take pride in our work and own our results. Getting it right the first time is our standard.
Continuous Improvement: We invest in personal and professional growth. Technicians are encouraged to enhance their skills and stay updated with the latest advancements in the industry.
Teamwork: We work together as ONE Thompsons Family, always prioritizing team success over individual accomplishments.
Fun: We believe in fostering a positive and enjoyable workplace where enthusiasm is encouraged, making it a great place for both employees and customers.
Education and Requirements:
Education: High school diploma or equivalent; technical training or certification is a plus.
Licensing: Valid Driver’s License.
Tools: Must have own set of basic automotive tools.
Thompson’s Auto and Truck Centers was founded in 1989, with the belief that there had to be a better way of doing business. All these year later, we are pleased to present you Thompson’s Toyota, Thompson’s GMC and Thompson’s CDJR.
To us, customer service is not part of what we do, IT IS WHAT WE DO. We are customer satisfaction.
Every aspect of our business has been designed to produce the best possible customer experience. Whether it is a quick and easy oil change in our service drive, a new set of tires or buying your next vehicle, we want our customers to feel at home and genuinely pleased with our quality of service.
24 years of business and thousands of satisfied customers cannot be wrong.
Moving forward with our state of the art facilities, factory trained Master Certified Technicians, and a sales department second to none, we are pleased to share with you now a new way of handling your automotive needs.
We Offer:
•Above Average Compensation
•5 Day Work Week
•Full Benefits after 90 days
•401k
•Vacation Pay
•Employee Purchase Programs
•Internal Promotions
•Progressive Leadership from Dealer Principle Down
•Industry changing Marketing and Customer Retention
•Award Winning Customer Service
Founded
1989
Company size
51-200 employees
Industry
Motor Vehicle Manufacturing
Org type
Privately Held
Headquarters
Placerville, Ca
Thompson’s Auto and Truck Centers was founded in 1989, with the belief that there had to be a better way of doing business. All these year later, we are pleased to present you Thompson’s Toyota, Thompson’s GMC and Thompson’s CDJR.
To us, customer service is not part of what we do, IT IS WHAT WE DO. We are customer satisfaction.
Every aspect of our business has been designed to produce the best possible customer experience. Whether it is a quick and easy oil change in our service drive, a new set of tires or buying your next vehicle, we want our customers to feel at home and genuinely pleased with our quality of service.
24 years of business and thousands of satisfied customers cannot be wrong.
Moving forward with our state of the art facilities, factory trained Master Certified Technicians, and a sales department second to none, we are pleased to share with you now a new way of handling your automotive needs.
We Offer:
•Above Average Compensation
•5 Day Work Week
•Full Benefits after 90 days
•401k
•Vacation Pay
•Employee Purchase Programs
•Internal Promotions
•Progressive Leadership from Dealer Principle Down
•Industry changing Marketing and Customer Retention
•Award Winning Customer Service
Founded
1989
Company size
51-200 employees
Industry
Motor Vehicle Manufacturing
Org type
Privately Held
Headquarters
Placerville, Ca