Technical Support Technician
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Express Employment International Headquarters
Oklahoma City, OK, US
Summary
The technician provides hands-on IT support to employees, including troubleshooting hardware and software issues via multiple channels. They are also responsible for managing new user onboarding, equipment deployment, and maintaining organized IT storage and lab spaces.
Job Description
Job Details: Job Location: Corporate Headquarters - Oklahoma City, OK, Salary Range: Undisclosed, The HQ Technical Support Technician (HQTS) is a customer-focused IT professional responsible for providing responsive, hands-on technical support to employees at Express Employment International headquarters. As a key member of the IT team, this role serves as a primary support resource, managing requests through ServiceNow, email, phone, and in-person interactions. Beyond troubleshooting and issue resolution, the HQTS plays an integral role in onboarding new employees, deploying and maintaining technology assets, managing equipment inventory and recirculation, and ensuring IT workspaces, storage areas, and labs remain organized and operational. This is an ideal opportunity for a proactive technician who enjoys delivering excellent customer service while contributing to efficient IT operations and a positive employee experience.
This position sits within our Oklahoma City based corporate office, currently with an expectation to be onsite 100% of the time.
RESPONSIBILITIES
End-User Technical Support
Respond to HQTS support requests via email, phone, ServiceNow, and walk-up support
Troubleshoot hardware, software, application, and access issues
Provide remote and onsite support to HQ users
Communicate clearly with users regarding issue status and resolution
Escalate issues to appropriate IT teams as needed
New User Deployment & Onboarding
Prepare, configure, and deploy user equipment for new hires
Ensure systems are fully functional prior to employee start dates
Coordinate with HR, hiring managers, and IT teams to meet onboarding timelines
Inventory Intake, Recirculation & Asset Handling
Receive and process returned IT equipment
Wipe, reset, and prepare devices for redeployment following security standards
Track equipment status and lifecycle
Storage, Labs & Equipment Organization
Maintain clean and organized IT storage and lab spaces
Stage equipment for deployment and recirculation
Monitor inventory levels and coordinate with the Equipment team to ensure adequate stock
Collaboration & Process Support
Collaborate with HQTS team members for coverage and workload balance
Follow IT documentation, ticketing, and process standards
Identify opportunities for process improvement
EDUCATION & EXPERIENCE QUALIFICATIONS
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent combination of education, certifications, and relevant hands-on experience will be considered in lieu of a degree
CompTIA A+ certification, or ability to obtain within 6–12 months strongly preferred
Certifications preferred: A+, Network+, M365 Fundamentals, ITIL Foundation
KNOWLEDGE, SKILLS, OR ABILITIES
Experience providing IT technical support in a corporate environment
Working knowledge of Windows devices and Microsoft 365
Strong troubleshooting and customer service skills
Ability to manage multiple tasks in a fast-paced environment
Experience with device deployment and asset management
Familiarity with ServiceNow or similar ticketing systems
Experience working in equipment labs or inventory management
Qualifications:
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in Oklahoma City, and a network of sales and support teams internationally.
Express Employment Professionals, our flagship franchise, has more than 870 franchise locations and began franchising in 1985 to deliver staffing support and human resource services through a network of franchise office owners.
Express helps people find good jobs and companies find good people, and offers a full range of employment solutions, including evaluation hire, temporary staffing, professional search, and human resources for businesses around the globe. Focusing on a wide range of positions, Express' long-term goal is to put a million people to work annually.
Founded
1983
Company size
10,001+ employees
Industry
Staffing and Recruiting
Org type
Privately Held
Headquarters
Oklahoma City, OK
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in Oklahoma City, and a network of sales and support teams internationally.
Express Employment Professionals, our flagship franchise, has more than 870 franchise locations and began franchising in 1985 to deliver staffing support and human resource services through a network of franchise office owners.
Express helps people find good jobs and companies find good people, and offers a full range of employment solutions, including evaluation hire, temporary staffing, professional search, and human resources for businesses around the globe. Focusing on a wide range of positions, Express' long-term goal is to put a million people to work annually.
Founded
1983
Company size
10,001+ employees
Industry
Staffing and Recruiting
Org type
Privately Held
Headquarters
Oklahoma City, OK
