Technical Support Engineer - Contract to Hire
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DISHER
Grand Rapids, MI, US
Summary
The Technical Support Engineer will serve as the primary point of contact for customer technical issues, diagnosing problems and coordinating solutions through remote support and field visits. They will also act as a liaison between customers and internal engineering teams to document root causes and drive process improvements.
Job Description
Technical Support Engineer - Contract to Hire
DISHER is seeking a Technical Support Engineer to serve as a resource for customers. This role is responsible for understanding customer challenges, troubleshooting equipment and process issues, coordinating technical solutions, and ensuring issues are properly documented and escalated when needed. An ideal candidate is curious, resourceful, mechanically inclined, and comfortable working in a fast-paced environment where they may wear multiple hats.
What it's like to work here:
Make a positive difference! It’s why we exist. We are always looking for teammates who are eager to use their diverse set of talents with our customers, coworkers, and communities. We want to leave this world better than we found it.
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What you will get to do:
Customer Technical Support & Troubleshooting
- Serve as first point of contact for customer technical issues
- Diagnose problems and provide remote troubleshooting via phone, email, and video
- Resolve issues independently or escalate to engineering/field service as needed
- Own customer issues through resolution and document root causes and corrective actions
- Act as technical liaison between customers, sales, engineering, and operations
- Translate field issues into actionable engineering requirements
- Support commissioning, startup, and customer training as needed
- Identify recurring issues and recommend design or process improvements
Sales & Applications Support
- Provide technical expertise in sales conversations and discovery calls
- Evaluate customer applications and feasibility
- Assist with technical proposals and specifications
- Communicate technical concepts to technical and non-technical audiences
Customer Success & Documentation
- Partner with Marketing to develop troubleshooting guides, FAQs, and service/IOM/operator manuals
- Partner with Customer Service to build scalable support processes
- Track issues and identify trends for proactive solutions
What will make you successful:
Required Qualifications:
- Bachelor's degree in Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, or related technical field or equivalent hands-on technical experience
- 2 - 4 years of experience in engineering, manufacturing, equipment support, applications engineering, field service, or related technical role
- Strong mechanical aptitude and ability to understand industrial equipment and processes
- Ability to troubleshoot problems using structured problem-solving methods
- Strong communication skills with the ability to work directly with customers
- Comfortable balancing multiple priorities in a fast-paced environment
- Ability to travel occasionally for customer support, testing, or equipment commissioning
- Required to travel up to 50%
Preferred (not required) Qualifications:
- Experience with industrial processing equipment, manufacturing systems, automation, or machinery
- Experience supporting food processing, agriculture, ingredients, or related industries
- Experience with equipment installation, commissioning, or field service
- Familiarity with CAD drawings, P&IDs, electrical diagrams, or equipment documentation
- Experience with root cause analysis and continuous improvement methodologies
- Experience working with CRM, ticketing, or customer support systems
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Founded in 1968, Trans-Matic was the first deep draw metal stamping company in western Michigan. Starting out with only two presses, Pat Thompson built the company on a simple premise: to provide high-quality, reliable metal stamping of the highest caliber across a diversified market. That's where our story begins.
Since then, we've developed a seasoned, global team of toolmakers, die designers and support personnel. Together, our team has earned an international reputation for customer loyalty. Customers know when they choose Trans-Matic, they get technically sophisticated solutions, reliable deliveries and high-performing precision components. Ask around and you'll find that our customer feedback is consistent: "the most reliable and capable metal stamping firm in the industry."
With state-of-the-art high-speed transfer presses that range from 5 to 600 tons in capacity, we can accommodate complex geometries and configurations without costly secondary processes. And, our team is continually innovating for the sake of our customers, seeking to lead our industry in responsible manufacturing methods that make deep draw metal stamping better across the board. With a Value Add/Value Engineering (VA/VE) department we keep finding new ways to improve quality, design and pricing for our customers.
We work in stainless steel, low carbon steel, aluminum, copper, brass and more. For more information on our processes, locations or how our team can provide for your company's needs, let's chat.
https://transmatic.com/contact/
Founded
1968
Company size
201-500 employees
Industry
Manufacturing
Org type
Privately Held
Headquarters
Holland, MI
Founded in 1968, Trans-Matic was the first deep draw metal stamping company in western Michigan. Starting out with only two presses, Pat Thompson built the company on a simple premise: to provide high-quality, reliable metal stamping of the highest caliber across a diversified market. That's where our story begins.
Since then, we've developed a seasoned, global team of toolmakers, die designers and support personnel. Together, our team has earned an international reputation for customer loyalty. Customers know when they choose Trans-Matic, they get technically sophisticated solutions, reliable deliveries and high-performing precision components. Ask around and you'll find that our customer feedback is consistent: "the most reliable and capable metal stamping firm in the industry."
With state-of-the-art high-speed transfer presses that range from 5 to 600 tons in capacity, we can accommodate complex geometries and configurations without costly secondary processes. And, our team is continually innovating for the sake of our customers, seeking to lead our industry in responsible manufacturing methods that make deep draw metal stamping better across the board. With a Value Add/Value Engineering (VA/VE) department we keep finding new ways to improve quality, design and pricing for our customers.
We work in stainless steel, low carbon steel, aluminum, copper, brass and more. For more information on our processes, locations or how our team can provide for your company's needs, let's chat.
https://transmatic.com/contact/
Founded
1968
Company size
201-500 employees
Industry
Manufacturing
Org type
Privately Held
Headquarters
Holland, MI
