Technical Courseware Developer

Technical Courseware Developer

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Product Adoption Content and Education (PACE) team develops and delivers the content our customers need to install, manage, and configure HPE Networking’s products and solutions. HPE Networking is all about powering connections and empowering change.

The Technical Writers on the PACE team strive for this goal daily by:

• Putting teamwork first. We know that we can do so much more collectively than we can individually. We are respectful, collaborative, inclusive, and courageous. We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix.
• Being unafraid to fail. We know that everything won't be done perfectly the first time. We go for it anyway. When we make mistakes, we get up, brush ourselves off, learn from the experience, support each other, and try again.
• Remembering why our work is important. Our job is to help make our customers successful. We do this through simplified onboarding, intuitive help in our applications, and giving customers the content they need when they need it. When we do this, we help make their lives better, which has intrinsic meaning. We also help make something essential to life as we know it, connectivity from anywhere to anywhere, possible. We measure our success against these goals.

We are looking for a curious Courseware Developer and Technical Writer to join our mighty team! In this role you’ll create customer-focused content, including comprehensive concepts, examples, tasks, reference information, and in-product guidance for HPE Networking’s cutting-edge cloud services, automation, and Network Management products. You’ll also have opportunities to lead technical documentation projects. The role requires the ability to grasp and translate complex technologies into easy-to-use content for our customers.

The ideal candidate is a subject matter expert in the content, and a persistent self-starter with strong collaborative skills who also has an interest in leading technical documentation projects. This ideal candidate enjoys continuous learning and professional growth and can excel in a fast-paced, highly-technical working environment.   

Responsibilities:

• Design, develop, deliver, and maintain customer-facing, best-in-class user content.
• Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
• Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
• Analyze specifications and product descriptions and recommend the best documentation approach.
• Learn the customer experience through hands-on usage of our networking products.
• Follow established style and process guidelines to provide consistency and completeness.
• Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes.

Minimum Qualifications:

• Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
• 5+ years of experience producing technical content.
• BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience.
• Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
• Ability to research complex technical concepts (independently and collaboratively).
• Familiarity with XML authoring, content management, and courseware development tools.
• Strong problem-solving skills; ability to make progress with less-than-complete information.
• Excellent communication and collaboration skills.
• Ability to utilize AI tools to scale the creation of content, retaining high quality output.

Preferred Qualifications:

• Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
• Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security.

• Familiarity with DITA/XML authoring principles and content management concepts.
• Familiarity with Markdown and MS PowerPoint for authoring content.

• Experience leading technical documentation efforts with multiple writers.    
• Familiarity with program management methodologies and systems such as Agile and JIRA.
• Familiarity with the HPE Aruba Networking and/or HPE Juniper Networking products and technologies.
• Have industry network certifications.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Learning & Development

Job Level:

Expert

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 92,700 - 187,500 in California & New York // 81,500 - 187,500 in Florida & Texas & Washington
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.