Team Member - 1270
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BFS Foods
Kingwood, WV, US
Summary
The Team Member is responsible for delivering exceptional guest service, which includes greeting customers, taking orders, processing payments, and resolving customer issues. They must also support restaurant operations by preparing food, maintaining cleanliness standards across various areas, and stocking inventory.
Job Description
Job DetailsJob Location: 1270 - Burger King - Kingwood - Kingwood, WV 26537
Title: KB Fast Foods, LLC. – Team Member - Burger King
Reporting Relationship: Manager on Duty/GM
Basic Function: The Team Member position is responsible for providing exceptional guest service and support, while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position has direct interactions with Guests and members of the field operations team.
Responsibilities:
Greets guests with a smile, receives orders, processes payments, and responds appropriately to customer issues.
Operates cash register or point of sale devices, as needed, and uses value-added suggestive-selling techniques to generate additional sales opportunities.
Verifies the accuracy of guests’ orders
Prepares and packages food and drink products
Cleans kitchen area, counters, food preparation areas, and utensils
Cleans dining room, restrooms and exterior grounds
Maintains health and safety standards in work areas
Unloads and stocks inventory items as needed
Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc)
Prompt and regular attendance on assigned shifts
Follows BURGER KING uniform and grooming standards and policies
Works to resolve issues that may arise in the restaurant
Learns team effectiveness skills; works with others to achieve team goals
Responds to guests’ needs in a professional and polite manner
Communicates in a positive manner with customers, peers, and manager
Perform such similar, comparable, or related duties as may be required or assigned.
Qualifications
