Team Lead

Job Details: Job Location: Malvern-PA - Malvern, PA, Salary Range: $21.00 - $22.00Hourly, Job Title: Working Lead (Team Lead)

Employment Type: Full-Time

FLSA: Non-Exemppt

POSITION SUMMARY

The Working Lead is responsible for overseeing janitorial teams across various locations. This hands-on role ensures sanitation standards are met, safety protocols are followed, and team performance aligns with client expectations. The Working Lead also acts as the on-site contact when the Quality Manager or Site Operations Manager is not available.

KEY RESPONSIBILITIES  

While the following list encompasses the primary duties and responsibilities of the role, the incumbent is also expected to perform other duties as assigned.

Team Leadership & Supervision

Lead nightly sanitation crews.
Serve as the on-site liaison between janitorial staff and next level managers.
Communicate daily with supervisor at the end of shift and provide full operational update.
Monitor team attendance and timekeeping; flag and escalate HR concerns to the HR Specialist.
Identify and escalate operational or client concerns to the assigned Site Operation Manager or Quality Manager.

Training & Employee Development

Train and coach team members on proper cleaning techniques and equipment use.
Reinforce compliance with company standards, procedures, and safety expectations.
Support team performance through guidance, accountability, and daily direction.

Cleaning Operations & Quality Assurance

Conduct and ensure high-quality cleaning in compliance with safety and sanitation standards.

Walk through with the store manager each morning.
Checkout with the Night Manager and complete all checklists - Add photo of checklist completed with the store manager.
Submit detailed daily reports on team performance, incidents, and site conditions.

Safety & Compliance

Maintain a safe, organized work environment and enforce safety procedures.
Ensure emergency exit doors and eyewash stations remain clear and accessible.
Verify proper handling, storage, and securing of equipment and propane tanks.
Ensure cleaning equipment is drained, cleaned, and charged as necessary.

Equipment & Facility Management

Ensure all tools and equipment (i.e. brooms, mop buckets, wet floor signs, etc.) are removed from the floor and returned to proper storage areas.
Ensure propane tanks are returned to the cage and secured.
Maintain janitorial closets in a clean and organized condition.
Confirm all operational equipment is properly maintained and ready for the next shift.

Reporting & Communication

Submit detailed daily operational and incident reports.
Provide end-of-shift updates to supervisors and management.
Document completed checklists and operational walkthroughs with store leadership.

KEY PERFORMANCE INDICATORS (KPI’S)

Tools and equipment stored properly
Equipment drained, cleaned and ready for next shift
Propane tank returned to the cage and locked up.
Walkthrough with Night Manager
Complete all checklists

 Qualifications:
HS degree or equivalent required
A minimum of 1-2 years of previous lead experience in janitorial or custodial services.
Strong communication and organizational skills
Ability to lead by example and work alongside team members
Detail-oriented with a focus on quality and customer satisfaction
Must be able to work night shifts and travel to assigned store locations
Bilingual in English and Spanish a plus.us

PHYSICAL DEMANDS/WORK ENVIRONMENT

Continually required to stand, walk, bend, stoop and kneel
Frequently required to bend, stoop, and kneel.
Must be able to lift and/or move 50 + pounds.
Ability to effectively communicate orally with customers, vendors, management, and other co-workers is crucial.  Regular use of the mobile smart phone and e-mail for communication is essential. 
Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
Must be able to operate forklifts/pallet jacks as needed.
The job may be performed in a warehouse environment or retail/grocery environment. is performed in a distribution warehouse
Must be willing to work different shifts when the business need arises.

PERSONAL ATTRIBUTES

Detail-Oriented: Ability to notice and address inconsistencies or areas needing improvement in cleaning standards.
Strong Communication Skills: Capable of effectively interacting with clients, staff, and subcontractors, ensuring clear instructions and feedback.
Leadership: Proven ability to lead and motivate cleaning teams to maintain high standards.
Problem-Solving: Quick and effective in addressing issues that arise in the field and resolving them efficiently.
Adaptability: Flexible to changing schedules, demands, and the needs of clients or team members.
Time Management: Skilled at prioritizing tasks, managing multiple locations, and meeting deadlines.
Customer-Focused: Committed to ensuring high levels of customer satisfaction and addressing concerns proactively.
Self-Motivated: Works independently, taking initiative without requiring constant supervision.
Dependable: Consistently reliable, with a strong sense of responsibility in overseeing operations and ensuring quality.

TEC Services reserves the right to modify, interpret, or apply this job descriptions in any way the company desires. This job description in no way implies that these are the only duties to be performed by the employee. This job description is not an employment contract, implied or otherwise.

The referenced pay range or salary is based on TEC Services good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level with consideration for internal parity.