Task Force Human Resources Director

About Us

HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $90,000.00 - $100,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

The Task Force Director of Human Resources will direct and ensure the efficient administration and management of the Human Resources function at all assigned hotels that are both currently within our portfolio as well as those that are transitioning to HEI management. This will include recruiting, training, compliance with statutory requirements and the execution of associates relations activities, in order to provide associates with the guidance, and support necessary to achieve their guest service and business objectives. Typical assignments for a Task Force Director of HR may include covering vacancies or leave of absences, onboarding new HR professionals and supporting transitions. Travel expected 100% of the time.

Job Responsibilities:

• Provide assistance, guidance and counseling to the General Manager, management staff and associates at assigned hotel in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions. 

• Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, payroll (where applicable) and associate relations activities, relating to all hotel personnel.

• Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct interviews for all management positions. Ensure all other pre-selection activities are completed, including reference checks, background checks, etc. Ensure all new hires and existing associates possess proper employment eligibility verifications. 

• Ensure compliance with all Company policies and procedures and Federal, State and Local laws and regulations which pertain to Human Resources. Implement new procedures and communicate verbally and in writing any new requirements. Oversee compliance with Affirmative Action Plan. 

• Direct and administer associates relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. Monitor the associate performance appraisal programs. Analyze evaluations to ensure appraisal comments are appropriate and verify goals are measurable and achievable. • Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems. 

• For transition assignments, coordinates the pre-activities of a transition to include arranging interviews with current management team, offer letters, arranging events information, coordinating materials, coordinating benefits presentation and coordinating HR training schedule. Oversees onboarding and training of payroll activities on newly acquired properties to include time system training for all managers.

• Coordinates managing all labor relations activities by administering union contracts and ensuring compliance. Responds to all grievances in writing, negotiates settlements and acts as the hotel representative at all arbitrations, where applicable.

• Performs any other job related duties as assigned.

Qualifications and Skills:

• Bachelor’s Degree in applicable field or HR certification is helpful.

• Previous hotel experience as a Human Resources Manager or Director required.

• Must have experience processing payroll.

• Ability to organizes processes around all applicants and associates, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts.

• Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters.

• Ability to deal effectively with all applicants and associates with tact and diplomacy, to diffuse anger and collect accurate information and resolve conflicts. 

• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. 

• Able to set priorities, plan, organize and delegate. 

• Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. 

• Ability to prepare correspondence and meet deadlines. 

• Ability to prepare office memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all associates. 

• Ability to observe associates in the work place, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale. 

• Ability to work effectively under time constraints and deadlines. 

• Ability to stand, walk and sit and continuously perform essential job functions for an eight-plus hour shift with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• Travel required up to 100% of the time.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.