Taproom Ambassador – Oakley Taproom
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MadTree Brewing Company
Cincinnati, OH, US
Summary
The Taproom Ambassador is responsible for providing a welcoming guest experience, managing table reservations, and facilitating guest needs. They also assist with payment processing, merchandising displays, and event setup and execution.
Job Description
POSITION SUMMARY:
As the Taproom Ambassador, you will be a source of knowledge on all things MadTree and be able to cross train across roles. Whether helping to guide the experience of our guests as they arrive and navigate our popular Oakley Taproom, cross training to work the Private Event, or a guest needs directed to a complimentary table reservation they are a part of. You will be driving their experience through the warm and welcoming experience your provide. You will also be an avid MadTree Brewing Company ambassador who lives out our behaviors of…Connect, Grow, and Give a F*ck.
LOCATION: Oakley
STATUS: Seasonal, Part-Time
REPORTS TO: FOH Manager
SHIFTS: Must have availability (at least two of the days) Friday, Saturday, Sunday with availability on Sunday (AM/PM) preferred.
COMPENSATION RANGE: $15.00/hour base pay, with opportunities to $5.50/hour with tips when assisting with events.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Delivering a warm and welcoming experience to all guests; facilitating all guest requests and needs, and resolving or escalating any guest concerns or issues.
- Exceeding the expectations of your guests through the execution of our Service Sequence.
- Have a knowledge and understanding of table reservations in the taproom for each shift, assisting guests as they arrive to locate their table(s) quickly and efficiently.
- Processing payments, including cash, credit, and contactless payment methods accurately while following company rules on money handling.
- Execute the rotating merchandising displays from planograms provided by leadership.
- As business and volume changes, being ready to work alongside the PE Captain and PE Coordinator for event set up, execution and take down.
Skills that will help you succeed in this role:
- Great with People: You're warm & welcoming with a natural talent for making genuine connections that guests remember
- Positive & Helpful Mindset: You bring an upbeat attitude and strong desire to assist others and exceed their expectations
- Money Handler: You're comfortable with basic math and payment processing, ensuring accuracy in every transaction
- Team Player: You work collaboratively, share ideas freely, and help the team reach collective goals through effective communication
- Community Builder: You actively contribute to planting a better community in the workplace and beyond by participating in volunteer events and projects that give back
Founded in 2013, MadTree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B-Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently. Cheers.
We are MadTree. Rooted in Cincy. Planted in Purpose.
Founded
2013
Company size
201-500 employees
Industry
Food and Beverage Services
Org type
Privately Held
Headquarters
Cincinnati, Ohio
Founded in 2013, MadTree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B-Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently. Cheers.
We are MadTree. Rooted in Cincy. Planted in Purpose.
Founded
2013
Company size
201-500 employees
Industry
Food and Beverage Services
Org type
Privately Held
Headquarters
Cincinnati, Ohio
