Tailored Care Management Supervisor

Job DetailsJob Location: Cabarrus Center - Concord, NC 28025New Hires who are Benefit Eligible may qualify for Hiring Bonus if Licensed

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package: 

Medical, Dental and Vision Insurance
Health Spending Account
Company-Paid Life Insurance
Short Term Disability
401(k)
Paid Holidays
Paid Vacation and Sick Leave
Employee Assistant Program
Referral Bonus Opportunities
Extensive Internal Training Program

Pay Scale: Starting 57k(Provisional)-62k(Fully Licensed)

Summary: This position is responsible for the oversight and supervision of the Tailored Care Management (TCM) staff in an outpatient center. The center TCM team is responsible for providing comprehensive TCM services to identified populations. This position reports directly to the Center Director. This position is responsible for all care management operations and compliance with all applicable policies, procedures, regulations and laws.  Position offers on-going mentoring, coaching and training to TCM staff.  Assures adequate staffing at all times to meet service demand and that staff meet all training requirements.  

Essential Duties and Responsibilities:
Ensures strict compliance with DHHS TCM Manual, all professional standards, IPRS/NC State, Federal Medicaid and Medicare regulations, agency policies and procedures. Ensures the provider requirements for TCM are followed.
Provides clinical direction and supervision to all members of the center TCM Team. Provides or arranges for in-service training as appropriate, deliver clinical education programs, including best practices training to staff, also participates in agency-wide training programs/in-services.  
Monitors TCM performance measures. Assures all paperwork, billing, and documentation is completed in a timely manner according to established guidelines. Works with Center Director to ensure that all regulatory standards are followed. 
Participates in the selection and hiring of center TCM staff and other personnel actions as needed.
Serve as the liaison between the Center Director, the center TCM Team, Specialty TCM teams, and other agency departments.
All other duties as assigned by supervisor

Special Attributes:  Strong psychosocial, clinical assessment skills. Minimal supervision regarding use of time, able to prioritize work assignments.  Must possess strong clinical skills, a vast knowledge base of mental health and substance abuse disorders and vigor to continue the learning process. Ability to communicate effectively with professionals and clients/families. Ability to make sound decisions in emergency situations.

Supervisory Responsibilities:  Provides supervision to clinical care managers, extenders (based on ratios in most current DHHS TCM Manual), and administrative oversight to support teams.

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Highly motivated and resilient professional
Strong negotiation skills
Demonstrated leadership and supervisory experience
Demonstrated ability to positively lead change and gain results
Strong clinical decision-making skills
Ability to effectively and positively influence and persuade

Preceptor and teaching experience helpful
Strong critical-thinking/problem-solving skills
Proven conflict management/resolution skills
High professional ethics and standards
Strong presentation skills
Proven relationship-building and management skills

Education and/or Experience: Meets Behavioral Health TCM supervisor qualifications as outlined in most recent DHHS TCM Manual. Master’s level fully or provisionally licensed LCSW, LCAS, LCMHC, LPA, LMFT or RN.  At least 1 year of supervisory experience preferred. Prefer (3) Three years’ experience providing care management, case management, or care coordination to the population served. 
Qualifications