Table Games Sup

POSITION SUMMARY

The Table Games Supervisor provides direct supervision of the assigned pit area of the table games operations, during their assigned shift.  Monitors and enforces all policies and procedures as outlined in department and company manuals, as well as in accordance with Internal Controls Policies and Procedures and state regulations. The Table Games Supervisor is responsible to foster an environment that rewards Team Members for providing Hometown Hospitality and delivering Fun. 

GENERAL ACCOUNTABILITIES

The following statements are intended as general illustrations of the work in this class and are not all- inclusive:

1.    Responsible to mentor, coach, advocate for the Team Member, advocate for the company and be a Hospitality champion. 

2.    Assume overall responsibility for the effective gaming service activities for a designated area or pit.

3.    Reports shift activity on a daily basis and coordinates with other shifts, including customer activity and play, game drop and any unusual activity. 

4.    Assists in monitoring table payouts to ensure proper amounts are being paid to guests.

5.    Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.

6.    Maintain game security and protect company assets at all times. 

7.    Control and direct games in progress by monitoring and providing assistance and dealer correction. 

8.    Maintain awareness of how each game stands with respect to player limits, special guests, gains/losses, and dealer performance.

9.    Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.

10.    Complete understanding and adherence to Team Member policies including, but not limited to, coaching and counseling staff and the use of the progressive discipline to modify performance.

11.    Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.  

12.    Effective communicator to ensure that consistent, accurate and timely information is provided to all shifts.

13.    Effectively handles customer concerns and requests.

14.    Address and manage complaints, or concerns from Team Members.

15.    Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.

16.    Ensure that staff behavior and appearance are in compliance with established standards.

17.    Maintain complete confidentiality of all company information at all times.

18.    Perform all job duties in a safe and responsible manner.

19.    Perform other duties as may be assigned by department and/or company management.

WORKING CONDITIONS

Must have ability to:

•    Operate a computer keyboard.

•    Review and comprehend player data and other necessary documentation and observe play of guests.

•    Communicate effectively with guests as well as all levels of Team Members.

•    Move effectively and efficiently around pit area so as to be able to observe play at all tables.

•    Use a telephone.

•    Coordinate or supervise the work of others.

•    Extensive time standing and walking. 

•    Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

JOB QUALIFICATIONS

Must be 21 years of age or older to apply. Experience in table games operations and thorough knowledge of all casino games. Results oriented, hands-on professional with the ability to interact effectively with the public, staff and colleagues.  High School Diploma or equivalent required, four (4) year college degree or university preferred; and/or a minimum of 2 years of experience in a comparable table games position or equivalent combination of education and experience is preferred. Excellent communication skills both written and oral.  Ability to read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; effectively present information and respond to questions from groups of managers or staff, guests and the general public. Working knowledge of Excel and Word required. Attention to detail and accuracy. Maintain confidential information.

COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:

•    Attend required training sessions offered by the casino.

•    Obtain required license(s).

•    Perform the duties described in compliance with local laws and regulations.

•    Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.

•    Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department. 

•    Have knowledge of the Property’s programs to address problem gambling.

•    Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.

•    Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.

•    Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of.