Systems Solutions Consultant, Pharmacy Automation - Western

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Job Description Summary 

We are seeking a dedicated Systems Solutions Consultant that will provide end-to-end solution management for pharmacy automation and outpatient pharmacy portfolio.  This role will ensure customer experience is a priority from pre-sales to post implementation.  The role will consult with customers on the best way to implement and optimize retail, ambulatory, and long-term care pharmacy automation solutions.

Job Description

What is expected of you for success in your role:

• Embodies characteristics in line with the BD WAY that includes values, mindset, and leadership commitments as we work together to fulfill our purpose of advancing the world of health™
• Excels in a fast-paced healthcare sales-support role
• Demonstrates comprehensive knowledge of the healthcare industry, including both LTC based as well as care continuum medication management and supply chain processes.  Has thorough knowledge of pharmacy and materials management practice/workflows, and BD’s pharmacy automation dispensing solution. 
• Maintains deep solution expertise for the outpatient and long-term care pharmacy specialties.
• A background in retail/outpatient pharmacy operations/workflow design is a must. Long-term care experience preferred.
• Expertly performs complex customer current state assessment and creates a compelling future state case to meet customer’s strategic objectives/vision. Ensures customer strategic goals and implementation of solutions are aligned across the business.
• Effectively communicates and collaborates with team members (internal and external) to drive alignment on recommendations and proposed solutions. Engages appropriate implementation resources to support successful implementation based on customer stated goals and objectives. Remains point of contact through the completion of the engagement.
• Possesses dynamic presentation skills and excellent business writing skills.
• Demonstrates customer centricity
• Displays critical thinking, having a global and company mindset, focusing on results, skill growth, and continuous improvement
• Strategically works with sales and customer service organization to prioritize activities.
• Collaborates with implementation and support service resources to ensure customer is optimizing/applying solutions to achieve strategic goals and objectives identified at beginning of project, if applicable.
• Handles multiple projects simultaneously, prioritizes tasks based on organizational need and judgment, and is productive working independently in remote office situations.
• Exhibits a bias toward action, is self-motivated, and a self-starter.
• Mentors internal staff regarding best demonstrated practices.

Accountabilities:

• Provides sales consultation and workflow analysis of existing processes within the medication management and supply chain systems, specifically in the areas of outpatient and long-term care pharmacy services. Identifies current areas of inefficiencies, patient/provider safety concerns, revenue augmentation, cost reduction, regulatory non-compliance, and drug diversion opportunities. Performs workflow redesign with practice change recommendations and accompanying BD solutions to facilitate achievement of industry standard processes and customer strategic goals.
• Provides clinical consulting support primarily for sales to develop customer specific strategic BD solution roadmaps. Remains engaged through customer lifecycle as strategic point of contact.
• Collaborates and builds collaborative partnerships with all members of the Sales team, Marketing, Product Research and Development teams, Interface Teams, Implementation & Support teams, Customer Advocacy, and Training.
• Applies up-to-date knowledge of the healthcare industry to provide clinical input for new product development and software enhancements.

Experience and Education:

Qualifications

• Bachelor’s degree in Pharmacy, Pharmaceutical Sciences, Industrial Engineering or a related field required. 
• Minimum of 5 years of experience in healthcare or pharmacy related operations required (in-patient or out-patient).
• Advanced degree or certifications in pharmacy automation are a plus.
• Must be based in one of the following states: CO, NM, AZ, CA, NV, OR, WA, MN, ID, WY, or UT.
• Lean six sigma certification preferred
• Up to 75% travel required, including nights and some weekends
• Lives within 1 hour to a major airport
• Must possess and maintain a valid state-issued license driver’s license with 3 years of consecutive driving history and meet BD’s auto safety standards.

Preferred Experiences

• Ensuring regulatory compliance 
• Overseeing patient safety systems
• Managing financial and formulary challenges
• Designing or managing outpatient pharmacy automation systems

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Candidates whose job duties will be physically performed within unincorporated Los Angeles County limits: All qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. BD abides by any and all laws or regulations that impose restrictions or prohibitions for hiring applicants with criminal histories for posted positions.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA NC - Durham - Roche Drive

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information