Systems Engineer I | 1086
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CTI Consulting
Scarborough, ME, US
Summary
The role involves owning technical delivery and production support for critical point-of-sale systems in a 24/7 retail environment. You will lead IT initiatives from requirements gathering through deployment while providing second and third-level support for complex production issues.
Job Description
About This Opportunity
CTI Staffing is partnering with a leading grocery retail organization to find a Solutions Delivery Analyst II for their technology team, based in Scarborough, ME or Salisbury/Mooresville, NC (remote considered for exceptional candidates).
This role owns technical delivery and production support for a critical point-of-sale environment supporting a 24/7/365 retail operation. You'll lead small-to-mid IT initiatives from requirements through deployment, while also serving as a go-to resource for resolving complex production issues. This is a hands-on role for someone who wants ownership, not just a ticket queue.
What You'll Do
- Serve as the technical subject matter expert for assigned POS systems and applications
- Lead small-to-mid IT initiatives from requirements gathering through deployment and hypercare support
- Build and manage software and hardware deployment packages independently
- Provide second- and third-level production support for critical retail systems
- Lead root cause analysis on complex issues spanning multiple systems
- Coordinate with QA, change management, infrastructure, and vendor teams on deployments and incidents
- Support operational stability during occasional off-hours and weekend coverage as needed
- Mentor and onboard junior team members
Requirements
About This Opportunity
CTI Staffing is partnering with a leading grocery retail organization to find a Solutions Delivery Analyst II for their technology team, based in Scarborough, ME or Salisbury/Mooresville, NC (remote considered for exceptional candidates).
This role owns technical delivery and production support for a critical point-of-sale environment supporting a 24/7/365 retail operation. You'll lead small-to-mid IT initiatives from requirements through deployment, while also serving as a go-to resource for resolving complex production issues. This is a hands-on role for someone who wants ownership, not just a ticket queue.
What You'll Do
- Serve as the technical subject matter expert for assigned POS systems and applications
- Lead small-to-mid IT initiatives from requirements gathering through deployment and hypercare support
- Build and manage software and hardware deployment packages independently
- Provide second- and third-level production support for critical retail systems
- Lead root cause analysis on complex issues spanning multiple systems
- Coordinate with QA, change management, infrastructure, and vendor teams on deployments and incidents
- Support operational stability during occasional off-hours and weekend coverage as needed
- Mentor and onboard junior team members
CTI is a prominent security consulting, planning, and design corporation. CTI’s security experts, specialists, and engineers have provided high tech security and operational/programmatic solutions for federal, state, and city governments, major corporations, and the aviation industry since 1986. CTI is a woman, minority owned corporation certified by the US Small Business Administration and the US Department of Transportation as a Small Disadvantaged Business Enterprise. Headquartered in Germantown, Maryland, CTI has regional offices in Houston, TX, Austin, TX and Chicago, IL.
CTI has extensive and comprehensive knowledge and experience in all areas of security, including vulnerability assessments, training, counterterrorism support, design of security systems, and emergency plan development. CTI’s experience, professionalism and dedication to customer service is evident by the many multi-year projects awarded to the firm.
CTI does not represent any security equipment or products, nor does it have any alliances with manufacturers or vendors offering products or services, which ensures our objectivity and provides our clients with the assurance that our only goal is total client satisfaction and the successful completion of all project tasks.
Founded
1986
Company size
11-50 employees
Industry
Public Safety
Org type
Privately Held
Headquarters
Germantown, MD
CTI is a prominent security consulting, planning, and design corporation. CTI’s security experts, specialists, and engineers have provided high tech security and operational/programmatic solutions for federal, state, and city governments, major corporations, and the aviation industry since 1986. CTI is a woman, minority owned corporation certified by the US Small Business Administration and the US Department of Transportation as a Small Disadvantaged Business Enterprise. Headquartered in Germantown, Maryland, CTI has regional offices in Houston, TX, Austin, TX and Chicago, IL.
CTI has extensive and comprehensive knowledge and experience in all areas of security, including vulnerability assessments, training, counterterrorism support, design of security systems, and emergency plan development. CTI’s experience, professionalism and dedication to customer service is evident by the many multi-year projects awarded to the firm.
CTI does not represent any security equipment or products, nor does it have any alliances with manufacturers or vendors offering products or services, which ensures our objectivity and provides our clients with the assurance that our only goal is total client satisfaction and the successful completion of all project tasks.
Founded
1986
Company size
11-50 employees
Industry
Public Safety
Org type
Privately Held
Headquarters
Germantown, MD
