Systems Analyst - Senior (Epic Ambulatory)

UPMC is seeking a Systems Analyst - Senior to join our Ambulatory Surgery team. This position will be fully remote. We are looking for an experienced analyst with an Epic Phoenix certification or relevant Transplant experience, with a strong background in supporting Transplant clinics, troubleshooting system issues, and partnering with operational and clinical stakeholders.

Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

• Understanding of transplant workflows, including referral, evaluation, waitlist management, donor and recipient workflows, organ offers, surgery, and post-transplant follow-up.
• Experience supporting adult and/or pediatric solid organ transplant programs (kidney, liver, heart, lung, pancreas, etc.).
• Knowledge of regulatory and reporting requirements, including transplant quality and compliance initiatives.
• Documentation: Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.
• Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
• SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
• Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
• Data Quality: Maintain data quality at all times.
• Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
• Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as business analyst.
• End User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.
• Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements.
• Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
• Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
• Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
• System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.

*Performs in accordance with system-wide competencies/behaviors.

*Performs other duties as assigned.

• Typically has 5+ years experience with modern technology and application support through education or practical experience. 
• 3+ years of experience supporting the Epic Phoenix application strongly preferred.
• Current Epic Phoenix certification or proficiency strongly preferred.
• Epic, other EMR experience, or clinical experience preferred. 
• Highly driven and self-motivated to exceed expectations. 
• Ability to work independently and in a team based environment. 
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function. 
• Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. 
• Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

  Licensure, Certifications, and Clearances:
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  UPMC is an Equal Opportunity Employer/Disability/Veteran