Systems Administrator I

Overview

On-site: System Administrator I   |   Full-Time

For over a century, Catholic Community Services of Western Washington (CCSWW) has provided services for youth, immigrants, older adults, and people experiencing homelessness throughout western Washington state. Our employees and volunteers come from many faith traditions to serve and support poor and vulnerable people through the delivery of quality, integrated services and housing. Our focus is on those individuals, children, families, and communities struggling with poverty and the effects of intolerance and racism. We actively join with others to work for justice. If this is your passion, we would like you to join us. If you are looking for meaningful work, make a tangible difference, and drive positive change, find out more at: https://ccsww.org/careers

The Systems Administrator I is responsible for regional or agency specific installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure and services.  Serving as a key member of the Information Technology team, the Systems Administrator I will ensure all systems align with our organizational standards and enables users to effectively adopts available technologies.

This position will support Regional or Local Data, Voice, and Secure Wireless Networks, critical and business productivity applications; Windows systems and application and software used by employees and volunteers.

KEY RESPONSIBILITIES

Systems & Network Maintenance

• Hardware & Decie Support: Maintain, configure, and upgrade servers, PCs, mobile devices, peripherals, and storage.
• Network & Connectivity: Install and maintain local routers, modems, LANs, Wi-Fi, and VPNs under network engineer guidance.
• Proactive Monitoring: Perform daily system, server, and backup checks; report issues immediately to IT leadership.
• System Updates: Apply OS patches, software updates, and optimize resources for automation and consolidation.

User Support & Operations

• Technical Helpdesk: Provide remote, phone, and on-site technical support to users. Resolve escalated request tickets.
• Troubleshooting & Recovery: Investigate hardware or software failures, log solutions, and coordinate recoveries with users.
• Ticketing Management: Maintain and update the internal ticketing system while monitoring for stale requests.
• Staff Collaboration: Attend interdepartmental meetings and assist local or regional support contacts with minor issues.

Security, Compliance, & Infrastructure

• Run regular security checks and monitor anti-malware consoles for breaches or intrusions.
• Follow and reinforce organizational IT standards, policies, and HIPAA compliance guidelines.
• Oversee telecommunications, security solutions, cloud services, and network hardware.

Administration

• Execute tasks from IT Directors and delegate appropriate technical duties to Support Specialists.
• Other duties assigned as business needs change.

All employees working in CCS have the responsibility for developing and safekeeping a workplace, which values and supports a culturally diverse work environment.  Employees’ treatment of each other, their willingness to try new ways and ideas – all these things contribute greatly to the organization’s success in providing an open, culturally enriched and diverse workplace.

Please see the full job description for additional information and details.

Systems Administrator I - Information Technology Department

JOB CONDITIONS

Working conditions include working in an office environment.

QUALIFICATIONS

Required Qualifications

• 5+ years' experience in successfully supporting end-users with PC hardware, software, peripherals and LAN problems.
• Broad-based knowledge of information technology, particularly with emphasis on PCs, Windows- based applications, networks, the Internet, mobile devices, Wi-Fi, wireless devices, and cloud services.
• High level knowledge and understanding of variety of computer software programs with emphasis on Microsoft products.
• Familiarity with the fundamentals of computer repair and troubleshooting.
• Familiarity with Microsoft Active Directory and networked environments.
• Excellent written and verbal communication skills and experience including the ability to patiently communicate and share technical details in a professional, polite and articulate manner, with both novice and experienced diverse population of PC users.
• Commitment to excellent customer service, with strong interpersonal skills and patience is required.
• Excellent problem-solving, interpersonal skills and patience required.
• Ability to work independently with strong problem-solving skills and the need for minimal supervision when necessary.
• Ability to contribute to a work environment that fosters respect, teamwork, and excellence.
• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
• Reliable transportation and ability to drive to all local and remote CCS/CHS sites.

Preferred Qualifications

• MCP, MCSA, Network +, Security +

COMPENSATION & BENEFITS

Full-time position starting at $35.75/hr. (D.O.E) with a competitive benefits package:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous paid time off (PTO), paid sick time, 15 days of paid vacations
• 12 days of paid holidays, plus one (1) personal holiday
• CCS/AHA 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Positions Available: 1

Position Location: Seattle

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Please let us know if you need special accommodations to apply or interview for this position.

Catholic Community Services is an Equal Opportunity Employer. Visit www.ccsww.org to learn more.