System Admin & Service Desk _Bilingual (English/ Korean)
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Woongjin, Inc
Plano, TX, US
Summary
The role involves managing service desk operations, system administration tasks, and data analysis to support business processes. Additionally, the candidate will leverage AI-driven automation and prompt engineering to optimize workflows and resolve system issues.
Job Description
Company Description
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Paid Sick hours
Job Description
- Service Desk & Customer Support
- System Administration (Jira/MSP+/Web Systems)
- Data Analysis (Excel/KPI/Reporting)
- AI-Driven Automation & AI-assisted Development
- Continuous Process Improvement (Agile Mindset) on QA/System failure issues
- Perform basic to intermediate system administration tasks, including User and access management
- System configuration: Workflow and process maintenance, Issue investigation and escalation
- Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- 5+ years of experience in one or more of the following areas:
- Service Desk / Help Desk Operations
- IT Operations or Application Support
- System Administration
- Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
- Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Special Skills & Qualifications
- Experience with Jira or other ticketing/workflow management systems preferred.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologie
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Woongjin, Inc. is a corporation that specializes in Staffing & Recruiting, IT Consulting and Software Solutions.
Woongjin, Inc. Talent Acquisition Team specializes in Staffing & Recruiting. We assist clients all over the US with their needs. The services we provide create value to our client's, candidates', and customers' goals. We are committed to providing the best suitable Talents. With our core values - honesty, passion, and creativity, we will devote ourselves to continuous innovation to flexibly respond to rapidly changing job markets.
Woongjin, Inc. has 'extraordinary ideas for customers'. We cultivate relationships into partnerships which makes a dynamic culture on the basis of love, trust, and respect. Our priority is to value our Talent with the deepest gratitude.
Our Staffing/Recruitment Specialties:
Logistics | Supply Chain Management/ Finance and Accounting | General/HR | Sales/Account Manager | Business Analyst | SAP/ ERP | Information Technology | Technical Support | Software Engineer | IT Developer | Project Manager | Network and system Admin
Company size
51-200 employees
Industry
Staffing and Recruiting
Org type
Privately Held
Headquarters
Buena Park, California
Woongjin, Inc. is a corporation that specializes in Staffing & Recruiting, IT Consulting and Software Solutions.
Woongjin, Inc. Talent Acquisition Team specializes in Staffing & Recruiting. We assist clients all over the US with their needs. The services we provide create value to our client's, candidates', and customers' goals. We are committed to providing the best suitable Talents. With our core values - honesty, passion, and creativity, we will devote ourselves to continuous innovation to flexibly respond to rapidly changing job markets.
Woongjin, Inc. has 'extraordinary ideas for customers'. We cultivate relationships into partnerships which makes a dynamic culture on the basis of love, trust, and respect. Our priority is to value our Talent with the deepest gratitude.
Our Staffing/Recruitment Specialties:
Logistics | Supply Chain Management/ Finance and Accounting | General/HR | Sales/Account Manager | Business Analyst | SAP/ ERP | Information Technology | Technical Support | Software Engineer | IT Developer | Project Manager | Network and system Admin
Company size
51-200 employees
Industry
Staffing and Recruiting
Org type
Privately Held
Headquarters
Buena Park, California
