Surgical Account Manager - Rochester/Buffalo

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

The Surgical Account Manager (SAM) is a strategic sales professional responsible for driving growth and customer engagement across assigned accounts. This role focuses on the promotion and sale of Bausch + Lomb’s surgical device portfolio, including intraocular lenses, viscoelastic solutions, capital equipment, disposables, accessories, and standalone technologies. The SAM serves as the primary point of contact for ophthalmic surgeons and surgical staff, delivering clinical expertise, product education, and exceptional customer service.

Key Responsibilities

Sales & Business Development

• Achieve and exceed territory sales objectives through strategic sales activities, including product demonstrations, evaluations, proposals, and in-services.
• Generate leads, develop sales proposals, and manage product demo evaluations and post-sale equipment in-services.
• Protect and grow core consumable business through equipment conversions and product/service/technology innovation.
• Conduct competitive market analysis to identify new business opportunities and respond to market dynamics.

Customer Engagement & Support

• Serve as the primary liaison for assigned accounts, including hospitals, ASCs, teaching institutions, managed care organizations, and buying groups.
• Build and maintain relationships with key opinion leaders, high-volume users, and decision-makers.
• Coordinate surgical evaluations and be present during procedures to provide technical support and answer questions.
• Educate surgeons and OR staff on the proper use and benefits of Bausch + Lomb technologies.
• Deliver value by helping customers fully utilize the capabilities of advanced platforms such as Stellaris.

Collaboration & Teamwork

• Work closely with regional team members, including Surgical Device Managers and other B+L representatives, to ensure cohesive sales strategies and customer support.

Reporting & Administration

• Maintain accurate records of customer interactions, sales activities, product evaluations, and demos using Salesforce CRM.
• Manage territory expenses, sample accounts, and consignments in accordance with company policies.
• Complete all administrative tasks and training requirements as outlined by company standards.

Qualifications

• Bachelor’s Degree or equivalent experience (High School +10 yrs; Associate +6 yrs).
• Minimum 3 years of successful outside sales experience, preferably in ophthalmic, medical device, or surgical sales.
• Prior experience in surgical environments is preferred.
• Strong organizational, interpersonal, and communication skills.
• Ability to work independently in a remote field-based role.
• Proficiency in Microsoft Office and CRM platforms (Salesforce preferred).
• Strong financial acumen and analytical ability.
• Valid driver’s license with a clean driving record.
• This is a remote, field-based position that typically requires 25%–75% travel, which may include overnight stays depending on the size of the territory. Candidates must reside within the territory or within a reasonable commuting distance—by company vehicle—to the territory’s workload center.

Success Factors

• Self-motivated and results-driven with excellent time management.
• Ability to build positive relationships across diverse customer groups.
• Comfortable navigating new environments and adapting to changing priorities.
• Technically and strategically sound in capital equipment sales and integration.
• Physically able to perform job duties including travel, lifting sample boxes (up to 25 lbs), and standing for extended periods.

Comprehensive Benefits

We recognize your physical, financial, and emotional wellbeing is a significant part of what allows you to be successful at work and at home. Our generous benefits package includes:

• Medical, Dental, and Vision Coverage
• Flexible Spending Account (FSA)
• Life Insurance
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Employee Assistance Plan (EAP)
• Parental Leave Program
• Free Bausch + Lomb Contact Lenses
• Group Legal Services
• Education Assistance Program
• Adoption Benefits

Learn more at https://www.bauschsurgical.com/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $90,000.00 and  $130,000.00.  The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance,  a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.

Our Benefit Programs: Employee Benefits: Bausch + Lomb

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.