Surgery Scheduling - ENT/Facial Plastics

Job DetailsJob Location: Rochester Hills - Rochester Hills, MI 48307Salary Range: $20.00 - $23.00 HourlyJob Summary

Ear, Nose & Throat Consultants (ENTC), with multiple locations throughout Oakland, Wayne, and Macomb Counties, is seeking an organized, detail-oriented, and patient-focused Surgical Scheduler to join our growing ENT and Facial Plastic Surgery team.

The Surgical Scheduler plays a critical role in coordinating the patient surgical experience from consultation through post-operative care. This position supports both functional ENT procedures and facial plastic/cosmetic surgeries by ensuring accurate scheduling, insurance coordination, operating room logistics, and communication between patients, physicians, hospitals, ambulatory surgery centers, and clinical teams.

The ideal candidate is highly organized, thrives in a fast-paced environment, communicates effectively, and demonstrates professionalism consistent with our patient experience standards.

This position requires on-site presence and cannot be performed remotely.

Duties/Responsibilities: 

Schedules patient procedures to ensure efficient and accurate processing of information for procedures in the operating room
Coordinate surgeries across hospitals, ambulatory surgery centers, and office-based procedure settings
Board surgical cases with outside facilities and ensure all required information is submitted accurately and within required timeframes
Coordinate operating room availability, physician schedules, equipment needs, and case timing
Schedule pre-operative, post-operative, and follow-up appointments related to surgical procedures
Maintain surgery calendars and assist with optimizing physician block utilization and operating room efficiency
Coordinate multi-provider and complex surgical cases when applicable
Verify insurance eligibility and benefits related to surgical procedures

QualificationsEducation, Training and Experience:

Minimum of 2 years of medical office experience required (Surgery Scheduling Experience Preferred)
Must be able to communicate verbally and non-verbally in a professional manner
Ability to use time wisely in preparing work area to meet high-paced demand
Show a genuine desire to work and improve the practice as a whole
Strong insurance background, preferred 
Strong medical terminology
Must demonstrate excellent phone etiquette and exceptional customer service skills
Minimum of high school diploma

Qualifications: 

Medical experience, preferred
Boarding experience, preferred
Ability to work with computers and data entry
Thorough understanding of insurance concepts, including deductibles, co-pays, co- insurance, and out of pocket maximums 
Basic understanding of medical terminology and processes; including HIPAA regulations, insurance registration, etc.
Must be patient-focused
Must be a team player, as well as capable of working independently
Able to work in a high-volume practice
Self-motivated with ability to take direction well and multi-task