Surgery Scheduler/Triage Trainer (South Austin) - Texas Orthopedics

Job Details: Job Location: TXO-Barton Creek Clinic - Austin, TX, Salary Range: $22.00 - $27.00Hourly, Job Category: Health Care, ABOUT TEXAS ORTHOPEDICS, A DIVISION OF ORTHOLONESTAR

Join the Team!

Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care. For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community. With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience.  Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas.

Experience the Texas Orthopedics Work Environment

At Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment. Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort. This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.

Reports to:  Patient Services Director

Department: Clinic

Status: Full-Time / Non-exempt

GENERAL JOB DESCRIPTION: Train all new Clinic Coordinators as well as reoccurring training for established employees. Assist with quality assurance and creation of written protocols and other reference materials for staff while working closely with regional department trainers to ensure standardization across all locations.  

ESSENTIAL FUNCTIONS:

Create, maintain and provide an onboarding training program for Clinic Coordinators, via classroom style training. Trainings may include multiple individuals in parallel while offering individualized training as needed.
Travel to various locations to provide transitional training for new hires within the clinic setting.
Provide ongoing training initiatives as needed to individuals in a virtual setting.
Conduct provider preference-based training.
Provide training as needed for preparation of workflow changes, cross coverage of physician preferences for adaptability and other ongoing needs.
Assist with QA checks for the departments.
Assist with policies and procedures working closely with regional leadership team.
Assist in establishing and maintaining common procedures and protocols to ensure compliance with clinic standards of quality patient care.  Identifies and resolves operational problems in department(s) and interacts with other leadership team members to ensure coordinated efforts.
Create and maintain training checklists and assessments.
Monitor and track progress for trainees. Report and notate any non-compliance or other performance concerns to reporting leadership team member.
Provide coverage as a Clinic Coordinator at assigned locations on an as needed basis.
All other duties as assigned.

BENEFITS:

Medical Insurance with VIP Health Advocate Service
Health Savings Account (HSA) with employer contribution
Flexible Spending Account (FSA)
Dental Coverage
Vision Coverage
7-8 Paid Holidays each year
12 PTO Days to start, with increases based on tenure (up to 22 days)
401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
Life Insurance
Short & Long-Term Disability
Additional Supplemental Plans
Mileage Reimbursement + Travel Time – (for eligible positions)
Colleague Recognition Program
Well-being support: Employee Assistance Program

To learn more, visit: https://www.txortho.com/
Qualifications: QUALIFICATIONS

Education:

High School diploma or equivalent

Experience:

Previous experience in a medical office setting
Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease
Previous training and auditing experience a plus

Licensure:  N/A

Special Skills:

Knowledge of medical and insurance terminology
Attention to detail
Ability to multi task
Proficient in time management and reprioritization
Ability to effectively communicate both orally and written
Ability to work in a fast paced environment

Physical Demands:

Must have adequate visual acuity to read, the ability to interpret and understand written material.
Must have full range of body motion including manual and finger dexterity and eye-hand coordination.

Environmental Working Conditions:

Continuously handle multiple tasks simultaneously and work as a part of a team

No conditions of chemicals/fumes/odors and dust/messiness