Surgery Scheduler

Where You’ll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Group – Stockton, a service of Dignity Health Medical Foundation, is a multi-specialty clinic with three locations in Stockton, California. Along with our local affiliated Dignity Health hospital (St. Joseph’s Medical Center), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, cancer care (gynecologic oncology and radiation oncology), endocrinology, gastroenterology, and general surgery.

One Community. One Mission. One California 

Job Summary and Responsibilities

As our Surgery Scheduler, you will be a critical orchestrator of complex operational logistics, ensuring seamless alignment of resources, personnel, and services.Every day you will expertly manage intricate scheduling and resource allocation while meticulously entering and maintaining data. You will also produce schedules, and oversee template maintenance.

To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients.  

• Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. "Thank you for choosing Mercy Imaging Center this is (your name) how can I help you"
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Job Requirements

Required

• High school diploma required (or equivalent)
• One (1) year experience in a surgery scheduling setting and/or minimum two (2) years clinical back office experience required
• Excellent interpersonal, organizational and customer service skills required
• Keyboarding skills and the ability to utilize computer equipment and software are required, as is experience with other types of standard office equipment
• Being a team player, able to multi-task, self-starter, detail oriented and being proactive required

Preferred

• Current California CMA cert preferred
• Familiarity with an electronic practice management system is preferred
• Experience with multi-line phones/ACD phones preferred
• Medical terminology preferred