Support Staff

Job DetailsJob Location: OKLAHOMA CITY, OK 73109Position Summary:

The Support Staff is responsible for providing administrative support to the Treatment Programs team, including managing client records and ensuring the quality, accuracy, accessibility, and security of both paper and electronic files. This role supports data tracking, reporting, and communication with clients and community partners.

Essential Job Duties:

Review client records to ensure accuracy, completeness, and timeliness
Organize and maintain data within clinical databases and registries
Monitor and report client outcomes to support quality improvement efforts
Ensure records are completed in a timely and compliant manner, meeting agency, state, and federal guidelines
Maintain regular communication with DHS caseworkers, including submitting client progress updates
Respond promptly to phone calls, text messages, and emails
Receive and process Domestic Violence referrals as they are received
Consistently adhere to agency policies and procedures
Accurately record and maintain data electronically for reporting and analysis
Safeguard client health information and uphold confidentiality and data security standards
Oversee and manage the Domestic Violence Pantry/Closet
Provide project and administrative support to the Director as needed
Local travel may be required
Perform other duties as assigned, based on training and experience

Competency Statements: 

Provides responsive, client-focused support
Identifies issues and finds solutions
Applies logic to make informed choices
Works well with others and builds strong relationships
Understands and supports agency goals
Communicates clearly and professionally
QualificationsPosition Type and Expected Hours of Work:

This is a part-time position, generally scheduled for 20 hours or less per week, Monday through Friday. Some evening and weekend hours may be required. Work hours and shifts are subject to change based on business needs. 

Required Minimum Job Qualifications, Experience, Education and Training:

Education: High School Diploma or GED

Skills: Proficient in Microsoft Word and possesses intermediate general computer skills; able to communicate effectively in both verbal and written forms with English and Spanish-speaking customers.

Position Requirements:

Valid Oklahoma driver’s license and proof of current automobile liability insurance, including uninsured motorist coverage.
Negative TB test within 12 months prior to employment or completed before hire.
Ability to sit for extended periods, bend, stoop, climb stairs, and lift to 30 pounds.
Must submit three professional letters of reference prior to employment.
Must pass a background check; employment is contingent on satisfactory results.
Bilingual proficiency in English and Spanish (required)
Required to complete suicide prevention and trauma-informed care training within 60 days of hire
Must complete a 90-day probationary period after employment begins.