Support & Recovery Advocate II

Job Title: Support & Recovery Advocate - Complex Needs (Level II) 

Classification: Non-Exempt  

Department: Program Services 

Revision Date: March 20, 2024 

Reporting Relationships 

Reports to: Program Manager 

Positions Supervised: None 

Summary 

The primary role of the Support & Recovery Advocate (SRA) is to encourage personal growth through recovery-based support as well as providing daily living support to KIM clients in their home and in the community. SRA’s will strive to motivate and encourage clients toward Community Protection (CP) graduation as they follow their therapist’s Treatment Plan.  

Shift

• Multiple shifts open, full and part time available! 

Essential Duties and Responsibilities 

• Provide Trauma-Informed, Crisis Intervention and Prevention Intervention Support.  

• Support clients in achieving and identifying behavioral goals.  

• Document client behaviors appropriately.  

• Facilitate coordination of managed care.  

• Acknowledge and advocate for the needs, wants, and rights of clients with dignity and respect. 

• Teach useful emotional and behavioral regulation techniques. 

• Identify areas of change as outlined in their therapist’s Treatment Plan that clients on their caseload are working toward. 

• Collaborate with clients to achieve goals resulting in graduation from the CP Program by developing action plans based on their Treatment Plan and suggesting different actions when necessary. 

• Evaluate clients’ advancement toward goal actualization. 

• Collaborate with the client, therapist, and CP Program Manager to identify triggers that could lead to relapse. 

• Encourage continued and sustainable progress. 

• Coordinate goal setting and report progress with clients and management team. 

• Coordinate individualized programs for clients and document activity thoroughly. 

• Assist with client money management such as petty cash, receipts, checkbook and EBT’s. 

• Supervise clients to ensure adequate safety. 

• Keep all hazardous materials, medications, etc. in the designated secured location. 

• Implement a safe and clean environment in which our clients live. 

• Report promptly instances of injuries, behaviors, abuse, and safety hazards, etc. to management, following the Chain of Command. 

• Ensure adequate health care for each client. 

• Ensure clients have access to regular meals. 

• Transport and accompany clients to and from all agency outings, activities, and health appointments, and/or arrange transportation services as appropriate.  

• Provide appropriate documentation for each appointment to management in a timely manner. 

• Communicate with medical offices and pharmacies. 

• Administer medications to clients and document accordingly (if applicable). 

• Assist client with daily hygiene as outlined in care plans, including personal care such as brushing teeth, bathing, hair washing, toileting, etc. (if applicable). 

• Maintain client confidentially. 

• Maintain appropriate staff/client relationships. 

• Safeguard all company and client property. 

• Maintain an ongoing inventory of client’s personal property. 

• Complete all forms, reports, and data sheets for caseload. 

• Be aware and abide by all agency policies, procedures, and practices. 

• Maintain open communication with supervisor and management team to report any concerns with clients, scheduling, and/or other staff. 

• Report to work on time. 

• Remain awake and alert while on duty. 

• Abstain from partaking of or possessing any illegal drugs or alcohol while on duty. 

• Perform other responsibilities as defined by management. 

Pay

• $19.50/hour

Benefits

Health & Wellness: Medical, Dental, and Vision insurance coverage (for employees working 30 hours or more per week)

Supplemental Health Options: Voluntary Accident, Hospital Indemnity, and Critical Illness insurance coverage options through MetLife.

Mental Health & Support: A fully employer-paid Employee Assistance Program (EAP) available to employees and their households free of charge. 

Retirement Planning: A 401(K)-retirement plan, which employees become eligible to participate in after one year of continuous service.

Time off: Accrued Sick time, plus an 8-hour Personal Day awarded annually on your work anniversary. Vacation time is offered after one year of continuous service. 

Education and Experience 

• Minimum age of 18 years. 

• Current criminal background check cleared by DSHS before working alone unsupervised with the clients. 

• Valid driver’s license or Washington State ID. 

• High school graduate or equivalent. 

• Ability to follow instructions, organize and set priorities, and the ability to work well with other staff and clients, exhibit job-related competency and ability to make independent judgments.  

• Intermediate experience supporting developmentally disabled adults. 

Certificates, Licenses and Registrations 

• Completion of the following trainings before working independently:  

• Trauma-informed practices 

• Crisis Intervention 

• Client specific on the job training 

• Completion of the following trainings within 90 days of employment: 

• DSHS client specific needs training on a yearly basis  

• Dual Diagnosis Core Competency 

• Relias Trauma Informed Care 

Skills & Qualifications 

• Ability to encourage introspection, connection, and ambition (required) 

• Outstanding verbal communication skills (required) 

• Being able to motivate others. 

• Having understanding of recovery best practices. 

• Being a good listener. 

• Having interpersonal skills. 

• Being patient. 

• Having organizational skills. 

• Being able to work with people from different backgrounds. 

• Being able to engage in critical thinking. 

Knowledge and Abilities 

Language Skills: Excellent reading comprehension and written communication skills required.  For example:  ability to read, analyze, and interpret documents, reports, technical specifications, governmental regulations, and correspondence.  Ability to apply proper grammar, spelling, punctuation, and format to communications. Ability to present information in one-on-one, small group, and large group situations to management and staff.   

Mathematical Skills: Ability to do simple math such as addition, subtraction, multiplication. Know how to handle cash and keep a running balance of cash on hand.  

Reasoning Ability: Ability to solve a wide range of practical problems and deal with a variety of concrete and complex variables; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and ability to deal with multiple variables. 

Computer Skills: Ability to operate related computer applications (i.e. word processing and spreadsheet applications), and business equipment including personal computer, copy machine, fax machine, and telephone.   

Physical Demands 

Talking: Able to convey detailed or important instructions or ideas accurately, loudly, or quickly. 

Average Hearing: Able to hear average or normal conversations and receive ordinary information. 

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. 

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. 

Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery. 

Physical Strength: Frequently required to sit, stand, and walk and occasionally required to stoop, kneel, crouch, or crawl.  Occasionally required to lift and/or move up to 50 lbs. 

Your Work Place 

Internally, work is normally performed in a home setting, where exposure to conditions of extreme heat/cold, poor ventilation, and fumes are very limited.  Noise level is moderate and may include sounds of normal household equipment (furnaces, telephones, etc.).  No known environmental hazards are encountered in the normal performance of job duties. 

Intent and Function of Job Descriptions 

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by management as deemed appropriate.   

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.