Support Administrator

Overview

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking several full-time Support Administrators (SA) to facilitate the development of person-centered plans for individuals that promote self-determination. Develop, authorize and revise a personal budget based upon needs and outcomes identified in the plan. Assist individuals and their families to explore and obtain services and supports. Implement an ongoing system of review.  The nature of work will include, but is not limited to, the following, however, for a short video that details the role of an SA, click HERE: 

• Act as the primary point of coordination for the person-centered planning team. Utilize an assess/plan/review/revise process to help teams plan for each individual assigned.    
• Assist individuals and teams to identify issues, areas of potential risk, and outcomes that are important to and for the individual.  Complete and/or coordinate thorough assessments to determine the need for services and supports. Revise assessments as needs change and annually. 
• Facilitate the development of a person-centered plan, including the determination and direction of needed supports.  Revise plan as needed based on individual or team concerns, progress toward meeting outcomes, plan review, MUI prevention plans, or other issues that impact the need for services as described in the plan. 
• Identify funding sources for supports identified in the Individualized Service Plan (ISP) by utilizing a hierarchy of funding options applicable to each person.  Plan with teams to access services that are cost efficient and effective to meet the needs described in the ISP. 
• Establish and approve budgets for services based upon the individual’s assessed needs and preferred ways of meeting those needs.  Manage the fiscal processes related to service authorizations, including use of local and statewide projection tools. Manage processes related to prior authorization as necessary and respond to requests for revisions of authorizations as needed. 
• Establish and maintain contact with service providers and natural supports as necessary to ensure that services are effectively coordinated by appropriate providers. 
• Promote community presence and participation.  Provide referral and linkage to community resources to help individuals meet their needs and to engage with their communities. 
• Implement an ongoing system of monitoring continuous plan review to ensure that supports are delivered according to each individual plan, that progress is being made toward desired outcomes and that individuals are satisfied with services. Take action to remedy any immediate concerns regarding health and welfare.
• Assist individuals in choosing providers as needed. 
• Assist with enrollment onto Medicaid waivers as appropriate. Complete all related paperwork accurately and in a timely manner to ensure maintenance of funding for supports, including development and recommendation of plans for approval to DODD when services included in plans are funded through the DODD Medicaid Waivers.
• Establish an individual’s eligibility for services of County Board of DD.

VARIOUS ASSIGNMENT TYPES:  In addition to having Support Administrators working with on-going cases, we may also have openings in one or more of our specialty assignments areas such as Assessor, Bilingual, Eligibility, Housing & Assessment, Floater, Information & Referral, Employment & Planning, and Youth & Transition.  You may be considered for ANY open assignment.  Should you be selected for an interview, you will receive more information about open assignments. 

UNUSUAL WORKING CONDITIONS:  Employee will be required to drive extensively both within and beyond Cuyahoga County in order to perform the duties of a Support Administrator.  Therefore, access to reliable transportation (personal vehicle) is a necessity and essential function of this position.  Planning meetings will be held in individual/family homes, throughout the community and during the evenings and weekends. 

SALARY:  The starting salaries for our SAs are covered in a Collective Bargaining Agreement (Union Contract).  The starting salaries are based on education:  BA:  $54,515 and MA:  $56,150.   Please understand that these salaries are not negotiable.  

HIRE DATE(S): The Cuyahoga DD is onboarding on the following dates:  October 5, 2026; November 2, 2026; and January 12, 2027.  Candidates who are selected must be able to start working on one of these dates.

FANTASTIC BENEFITS: All newly hired employees in this position walk through the door earning:

• Over 40 paid days off a year, including holidays.
• Flexible work schedule.
• Hybrid schedule: Two days at home and 3 in-office and community)
• A great government Pension through Ohio PERS.
• Low Cost Major Medical insurance.
• Free Dental, Vision, and Life Insurance.
• Professional Development Reimbursement each year.
• Membership dues reimbursement each year.
• Mileage Reimbursement at the IRS rate.
• Public Service Loan Forgiveness program.
• Flexible Spending Account
• Tuition Reimbursement and so much more

If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.

The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations.  We hope you choose to join our team!  

Remote Work:  Our Support Administrator positions are not 100% remote.  There is an onsite expectation for our positions.  Although we do permit some remote work at home with flexible, hybrid work schedules for some of our positions, we do expect staff to be able to commute to our facilities in Cuyahoga County, Ohio on a regular basis.  We have facilities in Parma, Cleveland, and Highland Hills, Ohio.  All employees will be based in one of these three cities based on the assignment you receive.  New hires do not get to select their location.  Assignments are made by the administration based on operational need, however we do make an attempt to assign new hires on the same side of town as to where they live---if possible..  All positions come with the expectation that the employee will work onsite at an assigned facility in Cuyahoga County some days each week as directed.  If you need a fully remote position, this position is not for you. 

Qualifications

• Bachelor’s Degree in Special Education, Social Work, Psychology or related area.
• Experience providing service coordination and/or experience working in a DD program are highly recommended. 
• The ability to obtain and maintain SSA certification with certification occurring within state statute time lines.
• Hold a valid driver's license and the ability to maintain an insurable driving record according to Cuyahoga DD policy.  

Application Procedure:  

• All applicants must apply ONLINE.  
• External applicants are required to upload a resume that shows a detailed work history. This is important because this agency no longer requires that applicants complete an employment application. Therefore, the only way we will be able to review your employment history and ascertain your background and experience is through your resume.  You are also encouraged to upload a cover letter that outlines your interest in this position.  Resumes and letters are uploaded on your profile page once you apply for this position.  Failure to provide a resume that outlines your work history will remove you from consideration.  
• Current Cuyahoga DD employees are required to upload at least a detailed letter of interest that outlines your interest in this position and highlights your qualifications for this position.
• All candidates are asked to create an online profile and you may be asked to answer a series of questions.
• Immediately after applying, you will receive a confirmation of receipt by email.  If you do not receive that email, check your spam folder.  For any further questions about the application process, see the FAQ link below.  

Application Deadline:  Open until filled.

Equal Opportunity, Diversity, and Inclusion:   The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation. 

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion.  The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community. 

PRIVACY AND SECURITY NOTICE:  By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.

- Individuals who may need assistance with the application process should contact Human Resources.

- Questions about the application process?  Review answers to our FAQs here: FAQS and How to Contact H.R.

Background Checks Disclosure:  All tentative job offers are made with the understanding that prospective new employees pass a drug test and criminal records check prior to being hired.  For a list of disqualifying criminal offenses please see the rule HERE.

Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a person with a disability or are unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling 216-241-8230.