Supplier Relationship Manager

Supplier Relationship Manager

What We Need

Corpay is seeking a Supplier Relationship Manager to protect and grow monetized supplier spend across Corpay Payables. This role owns strategic supplier engagement for high-value downgrade defense, supplier monetization, and targeted conversion opportunities across card, debit, Corpay Direct/ACH+, enhanced ACH, and other payment modalities.

The SRM acts as a commercial problem solver between suppliers, clients, Relationship Managers, Vendor Retention, Vendor Enrollment, Operations, Product, Risk, and Payment Operations. The role requires strong negotiation skills, disciplined follow-up, and the ability to use spend data, supplier context, and customer influence to retain card acceptance, down-sell to other monetized products when needed, and improve the supplier experience.

Primary Purpose

Responsible for protecting high-value card and debit spend by proactively managing supplier-initiated surcharging concerns, conditional acceptance requests, and other payment-method changes.

Increase monetized spend by converting qualified ACH/check suppliers to card, debit, Corpay Direct/ACH+, enhanced ACH, or other approved monetized payment solutions.

Develop repeatable supplier relationship practices, including supplier texture documentation, executive outreach, RM/client pull-in, save tagging, and feedback loops to Product and Operations.

How We Work

As a Supplier Relationship Manager Corpay will set you up for success by providing:

• Home office set up 
• Company-issued equipment + remote access 
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

Retention and Downgrade Defense

• Manage Tier 2 and other assigned high-value downgrade cases, including suppliers with significant LTM spend, new fee notices, modality-change requests, portal/IVR friction, or multi-customer impact.
• Lead supplier outreach by phone, email, and video to understand the reason for downgrade pressure and negotiate a path to retain card, debit, or another monetized payment method.
• Use RM and client leverage where appropriate, including decision-maker identification, customer relationship context, terms discussion, volume influence, and competitive-supplier options.
• Document saves, downgrades, rationale, next steps, and follow-up commitments in Salesforce, OpsToolkit, SRM trackers, and other approved systems.

Supplier Monetization and Offensive Growth

• Work targeted supplier populations, including never-on-card suppliers, recent downgrades, ACH/check suppliers, declined card suppliers, and suppliers with material future payment opportunity.
• Pitch the right payment solution based on supplier economics, remittance needs, fraud concerns, transaction size, payment frequency, operational workflow, and customer relationship dynamics.
• Use approved pricing ranges and escalation paths for Corpay Select Rates, debit, Corpay Direct/ACH+, enhanced ACH, and other available products.
• Track full-funnel activity including calls, contacts, decision makers reached, objections, enrollments, saved suppliers, post-save spend, and annualized settled spend.

Strategic Supplier Relationship Management

• Build relationships with high-value and enterprise suppliers, including suppliers with complex parent/child structures, multiple MIDs/CVs, conditional acceptance rules, and recurring support needs.
• Develop supplier management plans that capture payment preferences, fee sensitivity, portal needs, remittance requirements, decision makers, client concentration, and prior downgrade history.
• Conduct regular check-ins or business reviews with assigned strategic suppliers where recurring touchpoints can reduce friction and improve long-term acceptance.

Cross-Functional Execution

• Partner with Vendor Retention, Vendor Enrollment, Enterprise Supplier Support, Relationship Management, Client Relationship Management, Payment Operations, Risk, Product, Data/Analytics, and Sales Operations.
• Identify process gaps such as unsupported supplier terms, payment-method overwrites, Reltio/default-payment changes, CSE issues, supplier linking needs, and reporting limitations.
• Translate recurring supplier objections and operational blockers into playbook updates, product requirements, training topics, and leadership readouts.

Qualifications & Skills

• Bachelor's degree preferred, or equivalent experience in business, payments, operations, finance, sales, supplier enablement, merchant services, or a related field.
• 6-8 years experience in B2B payments, supplier enablement, supplier relationship management, merchant services, fintech, accounts payable, accounts receivable, treasury, or complex B2B sales.
• Demonstrated ability to negotiate with external partners while balancing supplier experience, client expectations, revenue protection, and operational feasibility.
• Experience managing complex, enterprise-level supplier or partner discussions with multiple stakeholders, competing objectives, and material financial exposure.
• Strong financial and commercial acumen, including comfort with settled spend, LTM spend, interchange, rebate economics, supplier pricing, net revenue, and payment modality tradeoffs.
• Comfort working with CRM/case-management systems, Excel-based trackers, Power BI or similar reporting, and structured call documentation.
• Ability to interpret supplier spend, transaction history, modality mix, customer concentration, and post-save performance to prioritize activity.
• B2B payments, fintech, merchant processing, or supplier-network experience strongly preferred.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $65-$90k.

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About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.