Supervisor of Onboarding, Support Administration

Overview

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking two (2) supervisors to lead, oversee, and continuously improve the onboarding, training, and professional development programs for Support Administrators (SAs) to ensure high-quality, person-centered service delivery. Provide structured supervision, coaching, and performance evaluations for probationary staff while serving as a subject matter expert on regulatory compliance, Ohio Administrative Code Rule 5123-4-02, and Cuyahoga DD quality standards. The nature of work will include, but is not limited to the following:

• Supervise the practice of newly hired Service and Support Administrators through their probationary period.
• Provide intensive coaching, mentoring, observation, and performance feedback to new hires, utilizing established best practices in adult learning and Service and Support Administration to facilitate skill acquisition and professional growth.
• Develop and implement structured probationary benchmarks, competency assessments, and performance indicators that measure a new hire's ability to apply person-centered practices, regulatory requirements, documentation standards, and effective service coordination. Make recommendations regarding successful completion of probation based on demonstrated competencies and performance outcomes.
• Collect and prepare information related to performance issues, including but not limited to discipline meetings and hearings during the probationary period.
• Collaborate with SSA Manager of Training and Compliance, SSA leadership team, and agency stakeholders to establish, evaluate, and continuously improve SA practice standards, onboarding processes, and departmental procedures in response to changes in federal regulations, state requirements, and organizational priorities dictated by Cuyahoga DD’s strategic plan.
• Manage the authorization of expenditures to ensure fiscal responsibility including: use of Cost Projection Tools, the Prior Authorization Review Process, implementation of AAI Administrative Review, and utilization of Medicaid State Plan Services. Deliver technical assistance to Support Administrators, Providers, and Waiver Coordinators regarding these authorization processes. Provide oversight to ensure timely enrollment and redetermination of plans for individuals on HCBS waivers to ensure access to needed funding and services.
• Provide leadership in the development, implementation, and continuous improvement of SA policies, onboarding processes, training curriculum, quality assurance activities, and practice standards to ensure new and existing staff are equipped to deliver effective, person-centered supports.
• Take an active role in hiring, training and cultivating professional development of Support Administrators. Develop and assign Support Administrator caseload compositions to meet the operational needs of the department.
• Develop, maintain and implement training for Support Administrators and other SSA department staff.  Provide technical assistance and training to Cuyahoga DD staff in Medicaid, Medicaid Waivers and SSA functions with presentations in various internal and external venues, including locally and throughout the County.
• Consult with Support Administrators and problem-solve issues related to day-to-day operations as well as for crisis situations which necessitate immediate action based on concerns regarding the health, safety and welfare of individuals served. Supervise implementation of mandated protocols such as MUI prevention plans and continuous plan review in order to better ensure health and safety.
• Provide direction and assistance to Support Administrators in developing person-centered plans, which includes review and revision of plans and also provide oversight and quality assurance of TCM documentation.
• Establish and maintain effective collaborative relationships with community stakeholders.  Function as liaison to other service and support systems, both internal and external.
• Function as a Support Administrator when operationally necessary.
• Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator.

SUPERVISORY DUTIES:  Onboarding Supervision of Support Administrators

UNUSUAL WORKING CONDITIONS:  Planning meetings will be held throughout Cuyahoga County and surrounding counties and during the evenings and weekends. Occasional travel to other counties.

SALARY:  The salary listed in the header is the base salary for all department directors in Pay Schedule E.  It is important to understand that the actual starting salary will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate.  Also, it is Cuyahoga DD’s intent to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering not only internal equity but also the budgetary constraints. 

* FANTASTIC BENEFITS: All newly hired employees in this position walk through the door earning:

• Over 40 paid days off a year, including holidays.
• Flexible work schedule.
• A great government Pension through Ohio PERS.
• Low Cost Major Medical insurance.
• Free Dental, Vision and Life Insurance
• Professional Development Reimbursement each year.
• Membership dues reimbursement each year.
• Mileage Reimbursement at the IRS rate.
• Public Service Loan Forgiveness program.
• Flexible Spending Account
• Tuition Reimbursement and so much more..

If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.

Remote Work:  There is an onsite expectation for all supervisory positions.  This position will work a hybrid work schedule that includes some remote work at the direction of the Manager. 

The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations.  We hope you choose to join our leadership team!  

Qualifications

• Bachelor’s Degree in Special Education, Social Work, Psychology or related area.
• Three years of Cuyahoga DD experience or five years of DD experience.
• Some supervisory experience in a related field preferred or substantial professional experience in service coordination.
• Eligibility for State Department of DD SSA Supervisor certification with certification occurring within state statute time lines.
• Valid State of Ohio driver’s license and continued maintenance of excellent driving record.

Application Deadline:  Open until filled.

Application Procedure:  

• All applicants must apply ONLINE.  
• External applicants are required to upload a resume that shows a detailed work history. This is important because this agency no longer requires that applicants complete an employment application. Therefore, the only way we will be able to review your employment history and ascertain your background and experience is through your resume.  You are also encouraged to upload a cover letter that outlines your interest in this position.  Resumes and letters are uploaded on your profile page once you apply for this position.  Failure to provide a resume that outlines your work history will remove you from consideration.  
• Current Cuyahoga DD employees are required to upload at least a detailed letter of interest that outlines your interest in this position and highlights your qualifications for this position.
• All candidates are asked to create an online profile and you may be asked to answer a series of questions.
• Immediately after applying, you will receive a confirmation of receipt by email.  If you do not receive that email, check your spam folder.  For any further questions about the application process, see the FAQ link below.  

Equal Opportunity, Diversity, and Inclusion:   The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation. 

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion.  The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community. 

PRIVACY AND SECURITY NOTICE:  By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.

- Questions about the application process?  Review answers to our FAQs here: FAQS and How to Contact H.R.

- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 

Background Checks Disclosure:  All tentative job offers are made with the understanding that prospective new employees pass a drug test and criminal records check prior to being hired.  For a list of disqualifying criminal offenses please see the rule HERE.

Cuyahoga DD is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a person with a disability or are unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling 216-241-8230.