Supervisor, Housekeeping

Job DetailsJob Location: Highlands, NC 28741Summary

The Housekeeping Supervisor leads the Housekeeping team to complete daily tasks. It is their role to ensure the cleanliness and upkeep of resort areas, public and private.

Responsibilities 

Ensure cleanliness and orderliness of all resort property, including public areas and private guest rooms
Ensure team members are performing job duties to company standard
Respond to guest and fellow associate needs and complaints in an appropriate, efficient and effective manner
Accommodate and communicate special requests or needs of guests to appropriate parties
Assist in training of new employees
Provide communication, coaching and counseling to team members regarding job performance and room for improvement
Maintain guest lost and found log
Inspect rooms and public areas daily to ensure standards are being met
Report and coordinate necessary needs for improvement or repair to appropriate departments
Remain in constant communication with Room Attendants, Housemen and Front Desk Associates to ensure smooth daily operations for team members and guests
Due to the nature of this position, confidentiality is required at all times.
Other duties and responsibilities may be assigned at the discretion of the Assistant Director and Director of Housekeeping
Housekeeping Supervisor has the authority to coach, counsel or discipline subordinate employees or recommend such actions.
Job Titles That Report to the Housekeeping Supervisor: Room Attendant, Houseman, Turndown Attendant, Laundry Attendant
QualificationsRequirements

Education and/or experience:  High School Diploma required, minimum of two years in a hotel housekeeping supervisory role, preferably one of similar standard and size
Language skills: English (oral and written), second language helpful, customer service and problem resolution oriented
Computer skills: Proficiency with HMS, ADP and Microsoft Outlook
Reasoning Ability: Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Must have ability to problem solve, multi-task, and work independently and as a team.
Physical Demands: The employee is regularly required to use hands and fingers to type, write, file, etc. The employee is also regularly required to stand, walk the property, climb stairs and sit for periods of time. The employee must occasionally lift and/or move up to 50 pounds.