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$57,140–99,306/yr 114d ago

Supervisor, Care Center

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Kennedy Krieger Institute

Baltimore, MD, US

On-site

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Summary

Oversee day-to-day Care Center operations, including staff supervision, scheduling, and patient service standards. Act as a liaison between clinics and Patient Access to ensure efficient registration and insurance authorization processes.

Job Description

Overview

Tthe Supervisor, Care Center will support Care Center leadership by overseeing the day-to-day operations and supervision of assigned staff. The incumbent will interact with patients, families, clinicians, and administrative staff in a courteous and professional manner, with an emphasis placed on adhering to high standards of customer service.

*EPIC experience strongly preferred 

Responsibilities

  • Support day-to-day operations of assigned clinic/program. Provide guidance and assistance to staff with issues and concerns related to insurance clearance, scheduling, and resolving patient concerns.
  • Set and maintain high performance standards related to teamwork, professionalism, and the positive portrayal of the Institute at large.
  • Manage daily staff schedules to ensure appropriate coverage.
  • Work with the Senior Director, Outpatient Services to monitor and analyze emerging registration and scheduling needs, and allocate existing staff to resolve issues.
  • Supervise assigned Care Center staff, including onboarding, training, performance management, and follow up resulting from coaching or disciplinary actions.
  • Prepare and maintain updated and accurate Care Center orientation and operations manuals. Orient, train, and monitor proficiency of staff.
  • Develop and maintain a quality improvement program to monitor Care Center staff compliance with procedures, quality of data, and systems operations effectiveness. Work with user community to continually improve the process.
  • Utilize knowledge of the basic business requirements of designated clinic(s) to serve as a liaison between clinics, the Care Center, Patient Access, and customers. Provide information to department leadership on a weekly basis about unfilled appointment timeslots, scheduling issues, waiting lists, issues related to pre-authorizations, and Patient Access.
  • Track all new and follow-up patients using the scheduling system and work with providers and Care Centers to ensure proper scheduling related to the patient’s needs. Maintain provider schedules for completeness and keep providers aware of any changes.
  • Maintain and apply an updated understanding of insurance requirements to ensure accurate information is captured in the system for Patient Access to access, such as information pertaining to insurance authorization for patient services.
  • Attend all required and ongoing training and facilitate as needed.

    • Qualifications

    EDUCATION:

    • Associate’s degree or equivalent college credits required.
    • Bachelor’s degree in human services related field or health care administration preferred.

     

    EXPERIENCE:

    • Minimum 5 years of work experience in registration, scheduling, and other patient services in a clinical setting is required.
    • 2 years of experience with Epic system preferred.

    Minimum pay range

    USD $57,140.30/Yr.

    Maximum pay range

    USD $99,305.86/Yr.

    About the company

    Kennedy Krieger Institute

    We provide assessment and treatment on an outpatient basis at our facilities at Broadway and Triad, at schools and in-home, as well as consultation services to hospitals and other community-based programs. Our inpatient programs, the Neuro-Behavioral Unit and Pediatric Feeding Disorders Program serve as models of treatment in a medical setting. We are committed to providing the best possible outcomes for children, families, their support systems and their communities through assessment, treatment, parent training, educational and consultative services.

    Company size

    501-1,000 employees

    Industry

    Healthcare

    Org type

    Nonprofit

    Headquarters

    Columbia, Maryland

    About the company

    Kennedy Krieger Institute

    We provide assessment and treatment on an outpatient basis at our facilities at Broadway and Triad, at schools and in-home, as well as consultation services to hospitals and other community-based programs. Our inpatient programs, the Neuro-Behavioral Unit and Pediatric Feeding Disorders Program serve as models of treatment in a medical setting. We are committed to providing the best possible outcomes for children, families, their support systems and their communities through assessment, treatment, parent training, educational and consultative services.

    Company size

    501-1,000 employees

    Industry

    Healthcare

    Org type

    Nonprofit

    Headquarters

    Columbia, Maryland