Supervisor

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations.

QSC invests in concepts that have craveable food, strong leadership, and are ready for growth.  Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

The Supervisor role is pivotal in ensuring the efficient and effective operation of daily activities within a team or department. This position involves overseeing staff performance, providing guidance, and fostering a productive work environment that aligns with organizational goals. The Supervisor is responsible for coordinating tasks, managing resources, and addressing any operational challenges that arise to maintain smooth workflow. Additionally, this role requires collaboration with management to implement policies and improve processes that enhance team productivity and morale. Ultimately, the Supervisor serves as a key link between frontline employees and upper management, driving both performance and employee development.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in a supervisory or team lead role.
• Strong understanding of the operational processes relevant to the specific industry or department.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Management, or related field.
• Experience with performance management systems and employee development programs.
• Familiarity with relevant software tools for scheduling, reporting, and communication.
• Certification in leadership or supervisory training programs.
• Demonstrated ability to lead diverse teams and foster an inclusive workplace culture.

Responsibilities:

• Oversee and coordinate daily activities of team members to ensure timely and quality completion of tasks.
• Provide leadership, coaching, and support to staff to promote professional growth and high performance.
• Monitor employee attendance, performance, and adherence to company policies and procedures.
• Facilitate communication between team members and management to address issues and implement improvements.
• Conduct regular team meetings to review goals, provide feedback, and encourage collaboration.
• Assist in recruitment, training, and onboarding of new employees to build a competent workforce.
• Manage conflict resolution and maintain a positive and inclusive work environment.
• Prepare reports on team performance, productivity, and operational challenges for management review.

Skills:

The Supervisor utilizes strong leadership and communication skills daily to motivate and guide team members toward achieving operational goals. Problem-solving and decision-making abilities are essential for addressing challenges and implementing effective solutions promptly. Organizational skills help in managing schedules, resources, and workflows efficiently to maximize productivity. Interpersonal skills are critical for building trust, resolving conflicts, and maintaining a positive team environment. Additionally, proficiency with relevant software tools supports accurate reporting, scheduling, and communication, enhancing overall team coordination and performance.