Suite Captain - Auburn University

Job DetailsLevel: ExperiencedJob Location: Auburn University - Auburn, AL 36849Position Type: Part TimeEducation Level: NoneJob Shift: AnyProof of the Pudding is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary concepts from scratch. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, & more.

Proof of the Pudding, the premier food service provider for all Premium and Suites Hospitality locations at Auburn University’s Jordan-Hare Stadium, is looking for Suite Captains to oversee and help facilitate game day services by providing leadership within game day suites during football, basketball, and other events. The ideal candidate will be available for all Auburn University home football games and has upscale food and beverage or catering experience.

This is seasonal/part-time work as business needs are dictated by athletic events.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Be a lead in your food service area while being a point of contact between back of house operations and client/guest/front of house.  
Ensure the setting and maintenance of buffet stations and beverage services according to diagram and across multiple suites/areas.  
Managing time effectively to ensure all BEO items are completed prior to service times. 
Delegating tasks to team members based on their positions and talents. 
Managing the team that is scheduled to run each event, including tracking hours worked and break times.  
Responsible for setting buffet stations which may include décor, linens, and china. 
Running food to suites and concessions as needed.  
Ensure the client is communicated with and checked in on throughout the event. 
Serve and clear food and beverage quietly, professionally, and quickly, using proper serving and clearing techniques. 
Keep work area clean, and coordinate actions with the event team members, and all other members of the front and back of the house to ensure flawless customer service. 
Maintain good grooming and personal hygiene. 
Adhere to food safety best practices and policies. 
Hands-on involvement in events includes a variety of physical tasks, such as the lifting of heavy objects, handling food and alcohol, loading serving carts and trays, stocking supplies, and garbage removal. 
Reporting to the Operations Manager and performing any tasks assigned to execute a flawless event. 

Performs other related duties as required. QualificationsEducation and/or Experience:  

High School diploma or equivalent preferred  
1+ years of experience in Front of House Operations, Event Coordination, Lead Server, or equivalent is preferred. 
Proven customer service skills, experience communicating with clients at events. 
Live within or near Auburn, Alabama preferred. 

Specialized Qualifications: 

Excellent listening and communication skills 
Renowned time management and organization skills 
Strong Customer Service skills with the desire to go above and beyond a client’s needs. 
The ability to work alone and as a team. 
Strong attention to detail and the ability to learn and adapt quickly. 
Availability to attend all Auburn University home games.  

Work Environment   

The work environment for this position will be event operations and working out of the Football Stadium or similar venues. This position will often move throughout campus and stadium grounds on different terrains.  

Uniform Requirements  

Adherence to Company Uniform Requirements outlined in the Associate Handbook, uniform requirements outlined in your orientation guidelines. 

Physical Demands:  

Prolonged periods of being in one place, moving through an event space, and traveling from venue to venue.  
Bending, lifting, scooping, and carrying miscellaneous equipment and food items  
Ability to perform physical tasks, such as but not limited to, lifting approx. 30 lbs.  

CORE VALUE AND COMPETENCY REQUIREMENTS 

Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships.  Possess the expertise and skill levels required of the job and perform with quality. 
Dedication - Dependable, reliable and follows through on projects from inception to completion.  Willing to put in as much time as necessary to complete tasks.  Demonstrate a win-win attitude: “see it, own it, solve it.” 
Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct.   
Safety & Security - Observe safety and security standards.  Use equipment and materials properly.  Comply with safety standards and personal protective equipment requirements.  Report potential unsafe conditions or practices to appropriate person immediately.  Promote restaurant safety, cleanliness and security compliance at all times. 
Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely. 
Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.   
Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency.  Be proactive in troubleshooting problems or issues and take action to mitigate potential problems. 
Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations.  Perform well under tight time schedules and pressures to change direction quickly. 
Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.     

Position Salary & Benefits: 

Competitive pay based on experience.  
Free meal while working. 
Opportunity for advancement. Proof of the Pudding is consistently seeking to amplify talented team member’s roles. 
On-the-job training that can be applied industry wide.   
A flexible work schedule, excluding home football/basketball game days, 

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.