Success Coach

Job Summary:

This role is responsible for coaching prospective and First Time In College (FTIC) students through the enrollment process by providing guidance related to educational planning, career pathway selection, and access to College resources that support student success.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Conducts pre-enrollment workshops
⦁ Educates students on the steps necessary to complete the enrollment process
⦁ Works closely with the Registrar and Financial Aid offices to assist students who are entering the College
⦁ Utilizes career and education tools to assist students with career information related to students’ interests and aptitudes (e.g., MyPlan, Career Coach)
⦁ Assists students with career pathway selection by answering questions, providing information, and providing other support when necessary
⦁ Educates students on the academic program steps necessary to successfully complete a certificate or degree program, including how to utilize and navigate online systems and campus information and resources
⦁ Provides information regarding student life opportunities, including student activities and organizations on campus as well as other campus resources
⦁ Assists in retention activities of the College by supporting advising, counseling services, transfer events, career events, and related activities
⦁ Coordinates and presents workshops (i.e., financial literacy, study skills, etc.) for all students

Service Excellence
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College

Supervision
Works under the supervision of the assigned campus leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Bachelor’s degree and one (1) year’s working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience

Preferred Qualifications:

⦁ At least one (1) year’s working experience working with First Year Experience programs in a community college environment
⦁ At least one (1) year’s working experience with career interest inventory testing procedures and outcomes
⦁ Multilingual in language(s) beyond English

Knowledge, Skills and Abilities:

⦁ Knowledge of student success, enrollment, retention, and educational support practices
⦁ Knowledge of career exploration resources and career pathway selection processes
⦁ Knowledge of College academic programs, student services, and campus resources
⦁ Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication
⦁ Skilled in presenting workshops and delivering information to students and groups
⦁ Skilled in using computer applications and enterprise systems, including the Microsoft Office suite
⦁ Skilled in working effectively with students from diverse backgrounds
⦁ Ability to assist students with enrollment, educational planning, and career pathway exploration
⦁ Ability to work effectively in a collaborative environment
⦁ Ability to work flexible hours that may include evenings and weekends

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Work may require flexible hours, including evenings and weekends, to support student and College needs.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.