Student Worker - Student Success Marketing and Customer Support Specialist - BC
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Baylor University
Waco, TX, US
Summary
The position supports the EAB Navigate platform administrator by managing inquiries, ticketing requests, and administrative configurations. Additionally, the role involves coordinating events, publishing newsletters, and developing marketing campaigns for the Navigate Student app.
Job Description
Job Title: Student Success Marketing and Customer Support Specialist - BC
Job Classification: Marketing and Communications, Student
Department: Center for Academic Success and Engagement
Hiring Manager: Ron English
Contact: [email protected]
Work Schedule: 20hrs/week (could be fewer), Flexible working schedule and option to work remotely
Desired Length of Employment: Fall/Ongoing
Pay Rate: $15.00/hr
Key Components:
- In a student employee capacity, may perform or assist with functions around marketing trends, communications outreach, creative design and production (print and digital)
Job Description:
The purpose of this position is to support the work of Baylor's Application Administrator for the EAB
Navigate platform.
Duties and Responsibilities:
Serves as first point of contact for inquiries.
Reviews and responds to ticketing requests.
Summarizes data needs.
Provides administrative configuration support for specific areas of the platform.
Coordinates Navigate events, including onsite visits from EAB team as well as scheduling ongoing
Navigate training series, working group meetings, etc.
Leads Navigate communication efforts, including publishing a monthly Navigate newsletter.
Develop marketing campaign for Navigate Student app.
General Qualifications:
Must be enrolled in a graduate program at Baylor.
Must adhere to strict confidentiality and ethical guidelines.
Must be able to work independently and follow structured deadlines.
Must be detail-oriented.
Must provide friendly customer service.
Must have excellent communication and marketing skills.
Experience in marketing, data analysis, and customer service is a plus.
Employer: Baylor University
Work Location: Sid Richardson Building, West Wing basement
Work Address: 1410 S 3rd St, Waco, TX 76798
Baylor University, a private Christian university, is committed to equipping students to make a difference wherever they are called to lead. Our graduate school offers more than 100 master's and doctoral programs. students will find support from a community of graduate students and world-class faculty in purposeful work and research.
Founded
1845
Company size
501-1,000 employees
Industry
Higher Education
Org type
Educational
Headquarters
Waco, Texas
Baylor University, a private Christian university, is committed to equipping students to make a difference wherever they are called to lead. Our graduate school offers more than 100 master's and doctoral programs. students will find support from a community of graduate students and world-class faculty in purposeful work and research.
Founded
1845
Company size
501-1,000 employees
Industry
Higher Education
Org type
Educational
Headquarters
Waco, Texas
