Student Worker - HSB Team Leader

Job Title: Student Worker - HSB Team Leader

Job Classification: Administrative and Office Services, Student

Department: HSB-Technology Center

Hiring Manager: Diane Lozano

Contact: [email protected]

Work Schedule: 

We are open and extended amount of time so hours are flexible. Below is the listing of hours the lab is opened. 

• Monday – Thursday 8am – 10pm 
• Friday 8am – 6pm 
• Saturday 10am – 6pm
• Sunday 1pm – 10pm 

Desired Length of Employment: Fall 2026/Ongoing Until Graduation 

Pay Rate: $11.00 per hour

Job Description: 
To provide customer service to students who use Technology Commons.  Perform building duties on a daily/weekly schedule and other duties as assigned. 
 

Job Functions: 
Technology Commons Lab Duties:

• Assist people authorized to use the Technology Commons Lab facilities. This may include, but is not limited to: Supporting and answering questions regarding the use of the HSB Studio
• Answering or referring inquiries to appropriate staff or other members of the Technology Center
• Responsible for the following inside the main lab area, including, but not limited to:
• Maintaining computer lab facilities by performing routine tasks such as keeping paper in printers, changing toner cartridges, etc.
• Maintaining the overall neatness of the lab, including wiping down equipment or furniture, throwing away trash, etc. 
• Communicating and enforcing policies established for the Technology Commons Lab
• Opening and/or securely closing facilities at scheduled times, as assigned by the supervisor
• Reporting faulty equipment to the supervisor so that repairs can be performed
• Responsible for the following outside the main lab area, including, but not limited to
• Ensuring tables and whiteboards are cleaned and wiped down in classrooms, team rooms, and other assigned areas or requested.
• Maintaining the overall neatness in classrooms, team rooms, kiosks, etc., including wiping down equipment or furniture, throwing away trash, etc.
• Maintaining computer lab facilities in kiosks and other public spaces by performing routine tasks such as keeping paper in the printers, changing toner cartridges, etc. 
• Reporting faulty equipment to the supervisor so that repairs can be performed
• Providing support for technological needs associated with events, usually outside of normal business hours but also during times when staff resources are limited. This includes but is not limited to events hosted by the Business School faculty, staff, and students and those who reside outside of the Business School. Support may include anything from training users to providing on-site event support.
• Perform other special tasks as assigned by the supervisor

Learning Outcomes:

• Responsibility of following a work schedule and being on time.
• Working and functioning as a team for a common goal.
• Time Management.
• Following directions.
• Customer service skills.
• Learning technical skills, such as working on printer problems, jams, support of audio-visual technology….etc.

Preferred, but not required skills:

• Experience with Windows
• Experience with audio visual technology or supporting live events

Required skills:

• Must maintain regular and punctual attendance
• Must be willing to work evenings and weekends
• Must be detail oriented and organized
• Must comply with all University policies

Required soft skills:

• Great attitude.
• Teamwork/player
• Problem solving skills.
• Self-Motivated
• Self-Starter 
• Critical Thinking Skills
• Dependable
   

Employer: Baylor University

Work Location: Hankamer School of Business

Work Address: 1621 S. 3rd St., Baylor University, Waco, Texas 76706 - Technology Center - 200