Student Success Advisor

Job Details: Job Location: Portage, MI - Portage, MI, Salary Range: Undisclosed, STUDENT SUCCESS ADVISOR

Ross Education Holdings, Inc.

Portage - Campus based position

Schedule: Monday-Friday (3) days 8-5 and (2) afternoons 11-8

Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations.

With over 40 campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others.

Ross is more than a place to work - we’re a community built on shared values. As part of our team, you’ll be asked to embody and uphold the Core Values that guide everything we do:

Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver Exceptional Student Experience

If these principles resonate with you and you’re looking to contribute to a purpose-driven team, we’d love to meet you.

We value people so our resumes are read by humans. Come find your "WHY" at Ross!

Do you have experience in customer services, mad people skills, and a desire to learn and grow while helping others?

The Student Success Advisor (SSA) works under the direction of the Student Success Director (SSD) and in collaboration with the Ross College, Sylvania VP of Online Operations. The SSA is responsible for meeting the needs of our hybrid students, and providing the support necessary for the hybrid students to succeed at Ross. It Is expected the SSA will follow all compliance requirements and maintain excellent documentation to meet ABHES, Federal, State and internal standards.

Success in this role is accomplished through collaboration and partnering with campus staff and key corporate personnel to ensure compliance, positive outcomes, strong site operations and a healthy and positive working environment for students, staff and faculty.

Job Duties and Responsibilities

Student Retention

Responsible for knowing your retention metrics and leading student retention activities for students taking courses through Ross College Online as part of the consortium agreement, such as:

Contacting absent students using multiple methods
Identifying and creating plans for high-risk students to find them academic support for successful program completion
Attending retention calls as scheduled, and program calls when invited, to stay abreast of specific program needs
Collaborating with Faculty and Associate Director to find creative methods to engage these students from day 1 through to their graduation
Responsible for on-ground and virtual orientations
Assist students with basic Canvas LMS tech support as part of the orientation

Financial Aid Support

Support the initial student experience and registration process by assisting students at kiosk/computer as needed for FA processing and enrollment
Handle follow up with students in the collection of documents at the campus level as requested
Act as a liaison to CFAO to get student questions answered, or appointments scheduled
Handle some account receivable functions including: accepting other limited payments at the campus, distributing receipts, making bank deposits, etc.
Is available to answer questions on Title IV funding
Accepts full responsibility as School Certified Official for Veteran Affairs funding

Career Services Support

 Assist with document collection for hybrid students
Assists with student/graduate communication and follow up to support outcomes
Works collaboratively with Career Services team to prepare students for externship as needed
Prepares Certificates of Completion/Diplomas and graduate material
Plans and attends annual graduation celebration

Other Student and Campus Support

Additional duties as assigned

Expected Campus Outcomes

Achieve required minimum of 70% retention rate for each program
Maintain Documents required packaging status at 95% and above

Benefits

Health, Dental & Vision Insurance
Paid Time Off
401(k)
Life Insurance
Tuition Reimbursement
Monthly Pay - Direct Deposit

Student Success Advisor: Requirements

Associates Degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). Internal candidates may appeal for an exception from the SVP of Operations.

2+ years’ work experience in banking, office administration, or general office with emphasis on customer service or related work. Prior experience in post-secondary education setting preferred
Ability to work at least two evenings a week
Campus base position - not remote
Comfortable asking students for payments and documents
Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information.
Protection of the corporation and privacy of corporate proprietary and confidential information is expected
Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment
Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
Ability to build rapport with students and staff
Ability to work with different teams
Ability to remain focused and adapt quickly in fast-paced work environment
Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments
Strong attention to detail & accuracy, and commitment to quality
Ability to organize your work and meet deadlines
Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor
Adhere to Ross Code of Conduct and Professional Ethics

Ross Education is an Equal Opportunity Employer