Student Services Coordinator (Front Office)
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The Citadel
Charleston, SC, US
Summary
The coordinator serves as the primary point of contact for the Registrar's office, managing front desk inquiries and assisting with student records and registration. Responsibilities include maintaining database accuracy, processing transcripts, and ensuring compliance with FERPA regulations.
Job Description
The Citadel, The Military College of South Carolina invites applications for a part-time Student Services Coordinator position in the Registrar's Office. This position assists the front desk and provides exceptional customer service as the first point of contact for students, faculty, staff, and visitors. The role answers questions, assists with student records and registration processes, and maintains student records in Banner. It also supports the daily operations of the Registrar's Office through accurate record maintenance and collaboration with team members.
Responsibilities:
- Respond to phone and email inquires
- Provide guidance on academic policies, procedures, and Registrar services
- Scan/coordinate forms in Banner Document Management (BDM)
- Assist with transcript requests
- Collaborate with team members
- Assist with the online registration process
- Enforce the Family Educational Rights and Privacy Act (FERPA)
- Help maintain student database information
- Other duties as assigned by the Registrar and/or designee
Minimum Qualifications:
A bachelor's degree is required. Must have the ability to work with details with a high degree of accuracy, discretion, and confidentiality. Must have an understanding of computer principles. Must possess good interpersonal, organizational, and analytical skills. Exhibits it excellent customer service skills.
About The Citadel College
The Citadel, also known as the Military College of South Carolina, is a public senior military college located in Charleston, South Carolina. Founded in 1842, The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston, you are close to great restaurants, shopping and much more. Ranked #1 Public College in the South (U.S. News & World Report, 2022) for schools with up to a master’s degree, the opportunities are endless.
There are about 2,300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets, 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors, 57 Minors, pre-health professions, and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1,000 students attend the Graduate College, evening and online programs.
