Student Relations Technician

Job Details: Job Location: Hanford [040] - Hanford, CA, Position Type: Regular Full-Time, Salary Range: $20.00 - $30.00Hourly, Job Shift: Day, Job Category: Classified, KINGS VALLEY ACADEMY II

Full Time, Monday - Friday

Help Us Change Lives

We live by the motto that “There is a Student in Front of Everything We Do” and we are very passionate about it. Do you have a passion to work with students? If so, then this is an exciting opportunity for you! You’ll have the opportunity to work with a diverse group of students supporting their growth and development. Remember the person who made a difference in your life? Now it’s your turn.

Learn more about us at https://learn4life.org/

How You Will Make an Impact

The Student Relations Technician Creates and maintains files related to the management of student records, data input, reconciliation, correspondence and public contact. Will communicate with students and/or parents in appropriate areas of student information, progress, or concerns. Performs a variety of complex and specialized activities related to student records and all compliance issues related to Average Daily Attendance (ADA) and State educational mandates.

RESPONSIBILITIES/DUTIES: This list is illustrative only and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Front Desk and Student Support:

Schedule orientation for incoming students
Comply with expulsion, ELL and special education, re-enrollment and reinstatement enrollment protocols
Ensure all required student enrollment paperwork is complete and correct
Accurately input student information into SIS including immunizations, enrollment dates, school track, and supervising teacher
Properly issue and track student work permits
Provide quality customer service
Answer all incoming telephone calls and handle them in the appropriate manner
File documents in student folders

Compliance:

ADA tracking and recording of work samples for accuracy
Audit student work samples as well as all documents that require mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.)
Check report cards for completeness and accuracy before going to the registrar
File student homework away
Conduct Orientations for new students
Assist teachers with problem solving issues with compliance and PLS
Create and maintain compliance and ADA checklists
Verify and confirm ADA in SIS system with form and tracking number
Submit compliance error reports to management
Adherence to attendance policies
Administrative duties, responsibilities, and activities may be assigned or changed from time to time

Qualifications:  

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:

Demonstrates excellent customer service skills including the ability to greet customers in a friendly manner and provide responsive, timely, and accurate follow-up to questions and inquiries
Multi-tasking skills; ability to react and respond to changing circumstances, procedures
Respond to requests and inquiries from students, visitors, employees and supervisors
Able to work under tight deadlines and handle multiple requests or interruptions while still completing projects or work assignments in a timely manner
Ability to communicate effectively both orally and in writing
Ability to work independently with minimal direction

MINIMUM QUALIFICATIONS:

High School Diploma or General Education required
2 years of work experience in a fast-paced, clerical support position in a profession business setting
Good attention to detail and maintain accuracy of work
Good record keeping techniques that demonstrate desirable planning and organizational skills
Prepare general, statistical and special reports
Proficient or Intermediate skills in MS Office (Word, Excel, PowerPoint, Outlook)

TRAVEL: Ability to travel in performance of job duties is required

PHYSICAL REQUIREMENTS:

Mental Demands: high workflow management, high project coordination
Finger Dexterity: using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
Talking: especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
Average Hearing: able to hear average or normal conversations and receive ordinary information
Average Visual Abilities: ordinary acuity necessary to prepare or inspect documents or operate machinery
Physical Strength: sedentary work. Sitting most of the time, and occasionally exerts up to 10 lbs. of force (almost all office jobs)
Frequent multi-tasking, changing of task priorities, repetitious exacting work required
Working in a noisy, distracting environment with frequent deadline pressures