Student Relations Technician

Job DetailsJob Location: Franklinton - Columbus, OH 43215Position Type: Regular Full-TimeSalary Range: $16.40 - $19.50 HourlyJob Shift: DayJob Category: ClassifiedFLEX HIGH OHIO

Full Time, Monday - Friday; 8 a.m. - 4 p.m.

The Flex High Advantage
Our personalized learning model is what makes Flex High School unique. Our students are at the center of our mission, which means that staff is unified and priorities are set to reach the best outcome for all students.

Some the other advantages we offer are:

Our student-counselor ratio is 1:250, which is far below many traditional schools.
We offer free tutors for students and labs that supplement their instruction and reduce academic discouragement.
With the support of Lifelong Learning, an educational services organization, staff receives all the tools/resources needed to do their job without any personal financial investment.
We provide ongoing professional learning, continuing education (subsidized), career advancement opportunities for staff throughout the school year.
Our staff has a close relationship with and is supported by their area supervisor/leadership. We empower them to succeed.
We operate year-round with generous holiday, vacation, and seasonal breaks.

Come learn more about us at https://flexhigh.org/

How You Will Make an Impact

The Student Relations Technician creates and maintains files related to the management of student records, data input, reconciliation, correspondence and public contact. This position will communicate with students and/or parents in appropriate areas of student information, progress, or concerns. This position performs a variety of complex and specialized activities related to student records and all compliance issues related to Full Time Equivalent Pupil Attendance (FTE) and State educational mandates. This position reports to Principal or designee. 

RESPONSIBILITIES/DUTIES: This job description is intended to accurately reflect the duties, responsibilities, and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with this classification. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. 

Front Office/Student Enrollment

Schedule orientation for incoming students
Comply with expulsion, English Language Learner and Special Education Program, reenrollment and reinstatement enrollment protocols
Ensure all required student enrollment paperwork is complete and correct
Accurately input student information into the Student Information database system including immunizations, enrollment dates, school track, and supervising teacher
Properly issue and track student work permits
Provide quality customer service
Answer all incoming telephone calls and handle them in the appropriate manner.
File documents in student folders

Compliance Program

FTE pupil attendance tracking and recording of work samples for accuracy
Audit student work samples as well as all documents that require mandatory compliance (Master Agreement, WSR, Daily Learning Log, Synopsis, Report Cards, etc.)
Check report cards for completeness and accuracy before going to the registrar
Conduct Orientations for new students
Assist teachers with problem-solving issues with student records compliance
Create and maintain compliance and FTE pupil attendance checklists
Verify and confirm FTE pupil attendance in the Student Information database system with form and tracking number
Submit compliance error reports to management
Adherence to attendance policies
Perform administrative duties, responsibilities, and activities as assigned, which may be changed or modified from time to time. 

QualificationsKNOWLEDGE, SKILLS, ABILITIES:

Demonstrates excellent customer service skills including the ability to greet customers in a friendly manner and provide responsive, timely, and accurate follow-up to questions and inquiries
Multi-tasking skills; ability to react and respond to changing circumstances, procedures
Respond to requests and inquiries from students, visitors, employees and supervisors
Able to work under tight deadlines and handle multiple requests or interruptions while still completing projects or work assignments in a timely manner
Ability to communicate effectively both orally and in writing
Ability to work independently with minimal direction
Able to meet schedules and timelines
Ability to prepare general and special reports
Detail oriented individual that is systemic in their approach to all assigned tasks

MINIMUM QUALIFICATIONS:

High School Diploma or General Education Diploma
2 years of related office duties
Good record-keeping techniques
Planning and organizational skills
Proficient in basic computer literacy and MS Office (Word, Excel, PowerPoint, Outlook)
Ability to travel in performance of job duties required

PHYSICAL REQUIREMENTS: 

Vision: Ability to read small print and view a computer screen for prolonged periods, prepare, or inspect documents and operate office equipment.  
Hearing: Ability to hear average or typical conversations and receive ordinary information. 
Speech: Ability to be understood in face-to-face communication, in person or remote, to speak with a level of proficiency and volume to be understood over a telephone or computer.  
Mental Demands: Ability to read, write, understand, interpret, and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Frequent multi-tasking, changing of task priorities, repetitious exacting work. Understand how to manage stress. high workflow management, high project coordination, and high people engagement. 
Upper Body Mobility: Ability to use fingers to make small movements such as typing, picking up small objects, or pinching fingers together, use hands to grasp, and manipulate small objects; twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head. 
Strength: Ability to lift, carry, push, and pull objects weighing up to 10 pounds.   
Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors. Prolonged periods of sitting at a desk and working on a computer.  Work in a moderate to high noise environment with frequent deadline pressures.