Student - LSB Fulfillment & Operations Coordinator

Location:  Butler University, Lacy School of Business Student Fulfillment Center

Reports To:  Nick Smarrelli, Director of Butler Entrepreneurship 

Position Type:  On-campus position | 20 hours per week | Fall and Spring Semesters

Pay Rate: $14 per hour

The Student Fulfillment & Operations Coordinator supports the planning and execution of the Butler University Fulfillment Center operations for the Real Business Experience (RBE) program and potentially EI300 companies. This role involves supporting a functional warehousing and shipping operation that services 20–30 student-run e-commerce businesses each semester. Responsibilities include logistics planning and coordination, process improvement, inventory tracking, and customer service support for both shipping and on-campus pickup.

Key Responsibilities

Phase I: Preparation (Weeks 1–5)

• Conduct inventory of existing resources and identify equipment and process gaps.
• Assist in the procurement of necessary materials and supplies.
• Help develop and maintain a shared vendor database for all RBE teams.
• Coordinate orientation and training sessions for RBE student teams on inventory management and order fulfillment processes.
• Develop and implement a sustainability process for recycling shipping materials across campus.

Phase II: Operations (Weeks 6–13)

• Oversee daily fulfillment center operations, including order intake, packing, labeling, and shipping.
• Coordinate shared combo orders between multiple student teams and ensure timely shipping.
• Monitor order accuracy and quality (conducting QC checks approximately every 10 orders).
• Manage customer pickup systems within the Launch Hope Garage space.
• Ensure accurate data entry for shipping dimensions and labels within USPS-integrated systems.
• Communicate regularly with student teams regarding procedures, schedules, and space usage.

Phase III: Closing & Next Steps (Weeks 14–15)

• Collect and analyze operational data for final reporting and presentation.
• Document standard operating procedures (SOPs) and identify best practices for future program iterations.
• Support the transition and training of future fulfillment center student employees.

Qualifications

Required:

• Strong organizational and communication skills.
• Experience and/or coursework in operations, supply chain, logistics, or warehouse management.
• Completion of EI201 and at least one supply chain course (MS350 or SC350).
• Ability to manage multiple priorities in a fast-paced, student-driven environment.
• Adaptable and self-directed in unstructured settings.

Preferred:

• Major in Supply Chain Management.
• Familiarity with e-commerce platforms (WooCommerce, Square, etc.).
• Experience with inventory or order fulfillment systems.
• Experience collaborating with student teams.
• Familiarity with QuickBooks.

Skills and Attributes

• Highly detail-oriented and proactive.
• Comfortable working independently while maintaining strong communication with faculty project leads from E&I and SC departments.
• Tech-savvy with a basic understanding of shipping systems and online order processing.
• Enthusiastic about student entrepreneurship and experiential learning.
• Able to navigate ambiguity and take initiative to solve problems.
• Demonstrates accountability, ownership, and a bias toward action.

Butler University is a private, nationally recognized comprehensive university encompassing seven colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, Pharmacy & Health Sciences and Founder's College. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries.

Join us at the crossroads of tradition & transformation. A career at Butler University offers more than just a job—it’s an opportunity to join a dedicated, innovative, and supportive community grounded in equity, academic excellence, and meaningful impact. Aligned with Boldly Butler, our strategic plan, faculty and staff play a vital role in delivering transformational learning experiences, enriching our campus and community, and ensuring a thriving Butler for generations to come.

Butler University is an equal opportunity employer. We welcome applications from all individuals, regardless of age, sex, race, religion, color, disability, protected veteran status, national origin, or any other legally protected category.