Student Experience Mentor

CLASSIFICATION: Administrative

DEPARTMENT: Graduate & Adult Enrollment

FLSA STATUS: Exempt

SUPERVISION RECEIVED: Works under the direction of the Executive Director of Undergraduate and Graduate Admission

SUPERVISION EXERCISED: N/A

POSITION SUMMARY: The Graduate Admissions Counselor at Moravian University is a pivotal role that blends the art of sales with student support to drive enrollment and retention in our graduate programs. The Graduate Admissions Counselor is responsible for managing the prospective student funnel, ensuring that every individual receives exceptional guidance and support throughout their journey with Moravian. This role requires a self-motivated, organized professional who excels in a dynamic, results-driven environment and can work independently to achieve enrollment goals. Specifically this role will involve recruiting students in the following programs: Doctor of Athletic Training, Post Professional Occupational Therapy Doctorate, and Speech-Language Pathology Doctorate.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Sales and Recruitment:

• Manage the entire recruitment funnel for all inquiries and applicants, guiding them toward enrollment.
• Conduct outbound calls to prospective students, highlighting the benefits of Moravian’s graduate programs.
• Respond to new inquiries within one business day, ensuring timely and effective communication.
• Engage with prospective students both in-person and virtually (e.g. hosting information sessions) to discuss the advantages of Moravian’s graduate and continuing education programs, moving inquiries to the application stage.
• Consistently follow up with inquiries and applicants who have yet to respond to outreach efforts.
• Represent Moravian University at select fairs and conferences, showcasing programs with professionalism and enthusiasm.
• Collaborate with marketing and program directors to develop compelling recruitment and admissions materials and ensure program websites are up-to-date and compliant.
• Attend clinical partner events to advertise and recruit for the programs

Student Enrollment and Support:

• Guide potential students through the application process, providing clear instructions on requirements and deadlines.
• Assist new students in setting up and accessing their network credentials.
• Serve as a resource for students, maintaining regular communication and connecting them with necessary services.
• Collaborate and meet regularly with program directors for assigned programs. 
• Collaborate with the Center for Global Education and Center for Inclusive Excellence to support recruiting international students where applicable.

Student Experience:

• Foster a positive student experience from the initial inquiry stage, maintaining a student-centric approach in all interactions.
• Provide clear and consistent communication, promptly addressing any student concerns or issues.

QUALIFICATIONS: 

Required

• Baccalaureate degree in a related field.
• Excellent verbal, written, and interpersonal communication skills, with the ability to communicate persuasively and adapt to a wide range of audiences.
• Strong organizational skills, with the ability to manage multiple competing priorities and work independently with minimal direction.
• Demonstrated ability to thrive in a fast-paced, changing, results-oriented environment.
• Proven ability to work as a member of a team while also working one-on-one with students — strong collaboration skills paired with individual initiative.
• Commitment to customer service and the ability to serve as a trusted ambassador of the One Enrollment Division's mission and goals.
• Proficiency with integrated technology systems and tools, including CRM platforms.
• Ability to work a flexible schedule, including evenings and weekends, to accommodate student needs.

Preferred

• Master’s degree in a related field
• Experience with or knowledge of athletic training, occupational therapy, and/or speech-language pathology.
• Previous experience in sales or higher education admissions.

This position allows for a remote work schedule.

TO APPLY: Qualified candidates should attach their cover letter, resume, and contact information for three professional references to the online application by clicking “Apply Now”. Please attach documents as a PDF file.

Moravian University will not sponsor applicants for a U.S. work visa for this position.

Moravian University’s mission is to prepare individuals for reflective lives and leadership in a world of change. In support of this mission, we are dedicated to fostering an educational and professional environment that is enriched by individuals of varied backgrounds, experiences, and perspectives.

As part of Moravian University’s institutional values, all employees contribute to upholding our Community Standards and Expectations, which emphasize respectful engagement, accountability, inclusion, and lifelong learning.

Moravian University is an equal opportunity employer and does not tolerate discrimination, harassment or retaliation against any applicant for employment or admission on the basis of a characteristic protected by federal, state or local laws. Please see Moravian University’s Equal Opportunity and Title IX nondiscrimination statement for additional information.

Please visit moravian.edu/benefits to review benefits offered at Moravian University*

WORK ENVIRONMENT: The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.  

The individual is routinely exposed to indoor conditions, minimum outdoor weather and temperature extremes, and moderate noise level.

We welcome applicants of all abilities and are dedicated to fostering an inclusive work environment. If you need any accommodations during the hiring process or in your role, we encourage you to reach out to Human Resources at [email protected] or 610.861.1527​.  View the standard physical demands for positions at Moravian University​.

The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.

*Please visit this link to review the benefit eligibility status associated with this position.

Moravian University offers students a private education they will not find anywhere else: personal attention and preparation for life with a record of success longer than our nation's history. Located in Bethlehem, Pennsylvania and offering undergraduate and graduate degrees that blend liberal arts with professional programs, Moravian University has been preparing students for reflective lives, fulfilling careers, and transformative leadership in a world of change since 1742. Moravian University is a member of The New American Colleges and Universities (NAC&U), a national consortium of selective, small to mid-size independent colleges and universities dedicated to the purposeful integration of liberal education, professional studies, and civic engagement. Visit moravian.edu to learn more about how the Moravian University focus on education for all prepares its students for life-long success.

Moravian University is an equal opportunity employer valuing diversity and encouraging individuals from under-represented populations to apply.