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Salary Unstated 136d ago

Student Employment: Technology Support Assistant - Mt. Carmel and North Haven - Fall 2026

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Quinnipiac University

Hamden, CT, US

Part-time Internship On-site

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Summary

Provide in-person and phone technical support to customers by diagnosing hardware and software issues. Manage classroom and audio/visual requests while maintaining public printer supplies and recording transactions in tracking software.

Job Description

Job Title: Technology Support Assistant
Department: Information Services
Student Employment Type: Federal Work Study
Responsibilities:
  • Deliver technical service and support to customers in person and over the phone
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Follow standard processes and procedures
  • Research required information using available resources (internal Knowledge Base, manufactures websites, etc.)
  • Accurately process and record all transactions using issue tracking software
  • Ensure public printers have adequate supply levels and report issues where appropriate
  • Performing diagnosis of issues, followed by guided solutions
  • Verifying proper hardware and software set up
  • Respond to Classroom Support Requests
  • Support Audio/Visual Requests on campus
  • Report to assigned post outside of Tech Center if necessary
Qualifications:
  • Be energetic and have a positive, professional attitude and appearance
  • Be reliable, punctual, and dependable
  • Be customer service oriented
  • Be able to communicate technical solutions clearly
  • Possess proper phone etiquette
  • Be able to listen effectively
  •  
  • Be willing to learn new and emerging technologies
  • Have some knowledge of commonly used software applications and operating systems (Microsoft Office, Adobe products, web browsers, and all Windows and Mac operating systems)
  • Have some knowledge of popular mobile platforms (iOS, Android, and Windows)
  • Have some knowledge of computer hardware and peripherals (mouse, keyboard, printers, monitors hard drives, memory, etc.)
  • Be able to follow detailed instructions
  • Patience
Hours of Position:
  • 5 to 15 hours per week 
Required Documents for Application:
  • Application
  • Resume
Instructions to Applicants: Click Apply at the top of the page. Complete the required application.

About the company

Quinnipiac University

The official account of the physical therapy program at Quinnipiac University.

Company size

1,001-5,000 employees

Industry

Higher Education

Org type

Nonprofit

Headquarters

Hamden, Connecticut

About the company

Quinnipiac University

The official account of the physical therapy program at Quinnipiac University.

Company size

1,001-5,000 employees

Industry

Higher Education

Org type

Nonprofit

Headquarters

Hamden, Connecticut