Student Assistant – IT Services Governance & Strategic Planning

Job Description

UW Medicine IT Services has an outstanding opportunity for a Student Assistant – IT Services Governance & Strategic Planning.

WORK SCHEDULE

·       HYBRID opportunity, requiring a minimum of 1 in-office days a week, typically on Wednesdays

·       Our office is in the University District

·       16 – 19.5 hours per week when school is in session

• During school breaks, there may be availability to work up to 40 hours per week
• Student Assistants are expected to work during IT Services (ITS) business hours, which is between 8AM and 4:30PM, Monday – Friday.  The exact schedule will be determined based on current course load/schedule with adjustments made as quarterly classes change
• Day Shift

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine.  UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW).  ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

Student Assistant – IT Services Governance & Strategic Planning  

UW Medicine IT Services has an outstanding opportunity for a part-time, day shift Student Assistant to provide administrative assistance for IT Services Governance & Strategic Planning initiatives within the team.  The ideal candidate is a highly motivated individual with excellent communication and organizational skills, as well as a strong interest in learning administrative operations and programs that enhance service experience, operational excellence, governance transformation, and operational efficiency, compliance, quality, and goal execution.

This position will assist with general administrative duties to support the Director, ITS Governance & Strategic Planning.

·       Collaborates and assists cross-functional teams focusing on Governance and Strategic Planning

·       Ensures we are working on the right projects at the right time

·       Supports the technology Governance program spanning across all business units

·       Supports the resourcing, project scheduling, and approaches throughout the full project life cycle

·       Works closely with user representatives, other ITS teams, operations staff, and other project team members from project ideation through scheduling

·       Analyzes business processes and data

·       Supports ITS Owners and Business Owners in business case development including KPIs and risk categorization and mitigation

·       Supports the operational departments ensuring that their ideas and needs are captured

·       Analyzes the overall portfolio for investment trends, benchmarks, capacity, and risk, presenting this information to executives and highlighting strategic opportunities

·       Communicates broadly and proactively, leading ITS Governance activities and improvements

·       Attends and participates in relevant meetings with ITS Senior Leaders, gaining insights into high-level decision-making in healthcare IT.  May also be required to prepare slide decks and present information, depending on task, assignment, or project

·       Assist in policy development and compliance, ensuring alignment with regulatory standards and best practices.

·       Captures, improves, and documents workflows, ensuring efficiency and regulatory compliance

·       Establishes reliable procedures, reporting tools, and dashboards intended to evaluate actual results against expected costs and benefits, project status, and congruence with strategic goals and objectives

·       Proactively identifies, escalates, and resolves issues that may impact the successful execution of the initiatives and attainment of organizational goals

·       Performs other related duties and participates in special projects as assigned

·       Partners with leadership, special committees, and team members to support execution of key initiatives

·       Assists and collaborates with project management, tracking milestones, timelines, and deliverables for key organizational initiatives

·       Participates in organizational change management efforts related to new, governance programs, strategic plans, IT systems, applications, processes, or updates

·       Researches and presents best practices in healthcare IT, exploring innovative solutions to improve care delivery and efficiency

REQUIREMENTS

• Must be a current student at the University of Washington
• Mid-level skills in Microsoft Word, Outlook, and Excel, with a strong interest in learning and using technology that supports the ITS Services’ goal of sharing information transparently and in user-friendly methods

DESIRED EDUCATION, SKILLS, AND EXPERIENCE

• Interest in healthcare technology, digital health and accessibility, and IT strategy
• Interest in Operational Excellence, Transformation, and Innovation
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent written and verbal communication abilities
• Familiarity with EHR systems, SQL, or data visualization tools (Tableau, Power BI)
• Ability to work both independently and collaboratively in a fast-paced environment
• Excellent customer service and communication skills
• Concise and effective writing skills and attention to detail
• Solid organizational skills
• Ability to communicate with all levels of individuals, including management/leadership
• Demonstrated experience conducting effective research, cite resources, and build and modify reports, typically using mid to advanced levels of Excel
• Proficiency in full Microsoft Suite, including SharePoint Online
• Experience using graphic creation tools such as Canva

Compensation, Benefits and Position Details

Pay Range Minimum:

$21.30 hourly

Pay Range Maximum:

$21.30 hourly

Other Compensation:

-

Benefits:

-

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a temporary position

FTE (Full-Time Equivalent):

48.75%

Union/Bargaining Unit:

Not Applicable

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.