Student Ambassador

Position Title: Student Ambassador

Department: Undergraduate Recruit & Admissions

Advertised Pay: 12.00

Campus Location: Washburn University

Position Summary:

Student Ambassadors are enthusiastic and spirited Ichabods who share their love for Washburn University by serving as front-facing student representatives of the Washburn Community of Learning. Student Ambassadors support the mission and operations of the Office of Recruitment and Admissions. They are regularly the first point of contact for prospective students and families and are expected to provide a positive representation of Washburn in an engaging manner through personal connection and storytelling. Student Ambassadors perform a variety of tasks including greeting visitors, providing high-level customer service, giving campus tours, assisting in the execution of campus visits and recruitment events, communicating via phone with prospective students and families, and assisting admissions professional staff with other tasks and projects. The roles and responsibilities of Student Ambassadors are mission-critical to the successful operation of the Office of Recruitment and Admissions.

About Washburn University: 

Washburn University is a teaching-focused, student-centered, public institution located in the metropolitan setting of Topeka that has earned national recognition for its high-impact programs for first-generation students. Washburn has a student body of just over 7,000 students, a significant and growing number of whom are first-generation and Pell-Grant eligible. The University has created educational pathways for all students to be successful and achieve their educational goals.

Washburn is dedicated to recruiting and retaining a dynamic faculty, staff, and student body and cultivating a robust learning and working environment and curriculum. We employ more than one thousand faculty and staff on our campuses throughout Topeka and strive to offer competitive wages, an excellent benefits program, and a supportive culture and a healthy work/life balance. Washburn seeks to create an environment that reflects our core values for creating positive IMPACT: inclusion, modernization, partnership, achievement, community and transformation. In 2024, Washburn was recognized as one of the best colleges in the nation to work for, according to Great Colleges to Work For® program.

Essential Functions:
-Serve as a front-facing student representative of the Washburn Community of Learning and represent Washburn in a positive manner.
-Assist in recruiting prospective students and their families.
-Share your Washburn experience in an enthusiastic, spirited and engaging manner.
-Make meaningful connections between a prospective student’s desired college experience and the opportunities Washburn can provide them.
-Learn and recite Washburn history, facts, resources and helpful tips.
-Give campus tours and assist with recruitment visit event tours that may occur in evenings and weekends over the course of each semester.
-Assist in the execution of prospective student campus visits and recruitment events.
-Learn and understand the Washburn recruiting and admissions process and timeline and help guide prospective students through it as needed.
-Provide high-level customer service.
-Learn to effectively use CRM Recruit and ERP Banner software.
-Assist recruiters with outreach recruitment by communicating via phone with prospective students and families.
-Process and input prospective student information.
-Follow up with prospective students after campus tours/visits by calling the student and sending a thank-you card in the mail.
-Attend training provided for this position.
-Perform additional job-related duties as assigned.

Required Qualifications:
-Enrolled at Washburn University or Washburn Tech.
-In good academic standing with the University.

-Ability to communicate effectively and confidently to a diverse population of individuals and large groups.
-Ability to navigate campus and give an effective tour in one hour or less.

Special Instructions to Applicants: 

Hourly, Part time, Varies, Varies/Shift   
Background Check Required