Student Accounts Assistant

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here.

The Student Accounts Assistant provides day-to-day support for student account operations, with a primary focus on student accounts receivable outreach, customer service coverage, and administrative coordination. This temporary backfill position will assist students and families with account-related questions, conduct professional and timely outreach regarding overdue balances, and support the accurate and efficient processing of departmental administrative functions.

The ideal candidate will demonstrate strong customer service skills, attention to detail, discretion when handling confidential information, and the ability to manage multiple priorities in a deadline-driven environment.

Job Description

Primary Responsibilities

Student Accounts Receivable Outreach

• Conduct phone, email, Zoom meetings, and other appropriate outreach to students regarding overdue or outstanding account balances.

• Communicate account information clearly, professionally, and respectfully while maintaining confidentiality.

• Explain payment expectations, billing information, available payment options, and applicable institutional policies and procedures.

• Document outreach efforts, student interactions, and account notes accurately in the applicable student information or accounts receivable systems.

• Follow established escalation procedures for complex, sensitive, or unresolved account matters.

• Coordinate with other campus offices, as appropriate, to help resolve student account questions and barriers to payment.

Customer Service and Front-Line Support

• Provide customer service coverage by phone, email, and in person, as assigned.

• Respond to student, parent, staff, and other customer inquiries in a timely and courteous manner.

• Conduct outreach for overdue student accounts.

• Research and resolve routine questions related to tuition, fees, payments, credits, refunds, holds, and account activity.

• Refer inquiries requiring specialized knowledge or authorization to the appropriate staff member.

• Maintain a professional, welcoming, and student-centered service environment.

Administrative Functions

• Assist with routine data entry, account updates, payment processing support, document preparation, filing, scanning, and record maintenance.

• Review student accounts charges for accuracy and reach out to other departments if needed for resolution.

• Review account and billing information for accuracy and identify discrepancies or items requiring follow-up.

• Support the preparation of reports, correspondence, spreadsheets, and other departmental materials.

• Assist with departmental projects, process improvements, and periodic operational activities.

• Maintain organized and accurate electronic and paper records in accordance with institutional policies.

• Perform other related duties as assigned.

Minimum Required Qualifications

• Associate degree or relevant college coursework.

• Bachelor's degree or equivalent combination of education and experience.

• Previous experience in customer service, accounts receivable, office administration, higher education, or a related field.

• Strong written and verbal communication skills.

• Demonstrated ability to provide professional and responsive customer service.

• Strong attention to detail and accuracy.

• Ability to handle confidential information with discretion.

• Proficiency with Microsoft Office or comparable office productivity applications.

• Ability to organize work, manage competing priorities, and meet deadlines independently.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and experience.

• Experience working with student accounts, billing, collections, accounts receivable, or financial services.

• Experience with student information systems, customer relationship management systems, or accounting software.

• Experience conducting payment reminder or overdue balance outreach.

• Experience with use of PeopleSoft, Workday, and/or TouchNet a plus.

• Familiarity with higher education policies and practices.

Knowledge, Skills, and Abilities

• Ability to communicate financial information clearly to individuals with varying levels of financial knowledge.

• Ability to remain courteous, calm, and solutions-oriented when handling sensitive or difficult conversations.

• Ability to maintain accurate records and follow established procedures.

• Ability to work effectively both independently and as part of a team.

• Ability to exercise sound judgment and protect confidential student information.

• Commitment to providing equitable, respectful, and student-centered service.

Working Conditions

This is a temporary, 30-hour-per-week position for a period of two years. The position requires regular computer use, telephone and email communication, and occasional in-person interaction with students and other customers. Work may involve handling confidential financial and student information and conducting outreach regarding overdue balances.

The hourly range for this position is $23.00–$25.00, commensurate with experience and qualifications.

Weekly Hours:

30

Annual Work Schedule:

52 week

(For Seasonal and Temporary Positions, this will be determined by the manager)

Application Instructions

For all administrative and academic positions, please upload a current resume and cover letter. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College.

For all other positions, resume and cover letters are optional, but your most up-to-date work experience and educational background are required.

Applications will be accepted until the position is filled. However, priority consideration will be given to applications submitted within 30 days of the posting date.

Additional Information

To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance.

The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at [email protected], or by calling 508-793-3391. 

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.